Theysaid

Development

The Role of AI in Enhancing Survey Experiences

Revenue and Relationships: Celebrating the Dual Mandate of CS Teams

4 Ways CCOs Get "Stuck”

Top 5 Free Survey Tools (+ the Power Conversational Surveys)

I’m sorry, but “lack of adoption” & “lost champion” aren’t reasons for customer churn

Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change

Reframing the Growth Equation with CQLs

How B2B Subscription Businesses are Adapting to the SaaS Slow Down with Randy Wootton

The Principles of a Remarkable Customer Experience: A Chief People Officer Turned CCO’s Perspective

How CS Becomes MVP of the Executive Team

Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock

Career Pathing for CSMs | TheySaid

50 Things Every Customer Success Leader Should Know

Speak the Language of the CFO When Setting the Customer Success Budget

The 5 Stages of Digital Customer Success Maturity

The Future of Digital CS? Take a Look at Brian LaFaille's Program

Personalizing Digital CS With the HEART Framework

Should Pre-sales Report Into Customer Success or Sales?

Unified Feedback, Unified Front: Aligning GTM Teams with the Pulse of Customer Voice

The Ultimate Guide to Boosting NRR: A Deep Dive Into Early Indicators for Revenue Leaders

Finding Repeatable Land-and-Expand Strategies in the PIT

10 years searching: Finally finding my secret sauce for 3x win rate

Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps

The Reasons Why CROs and CCOs Are Surprised when Customers Churn

Customer Perceived Value: The Crystal Ball for Business Growth

Who Owns Upsells? Finding the Right Combination For Customer Growth

What’s New in TheySaid?

Product Market Fit Is the Future for Customer Leaders

Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)

How to buy a Customer Success Platform

Pricing? Yep, the CS Leader Has To Drive This Too

The Latest 2.0 Magazine is Out: Customer-Led Growth

Why Your Budgeting Narrative Must Change

Partnering With Product to Best Represent Your Customers

Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders

Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen

Say Goodbye to the Tactical CCO — Here’s What Strategic CCOs Focus On

Introducing the First Magazine for Customer Success: 2.0

CS Ops is the 2.0 Leader’s Secret Weapon

Customer Success Leaders: It's Time to Level Up Your Finance Game

Is Your Low-Touch Model Really Just Customer Support Plus?

Why Customer Marketing Must Live Within Customer Success

Use This 5-Question Rubric to Help Your Success Team Level Up

How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)

Face It, Your Champion Strategy Is Weak. Use This Scorecard to Get it Right

Everyone Says They Value Customer Success. These 9 Questions Verify if It’s True

"Deliver on the Trusted Partner Promise" and Other Advice for Founding a Customer Success Team

Lucidworks’ CCO on Dismantling Silos, Evolving Team Structure, and Defining a Culture Around Customer Success

COVID-19 Causing Sales to Oversell? It’s the Success Leader’s Problem to Fix

It’s Called “Customer Success”, So Why Aren’t We Measuring if Customers Are Successful?

The CCO’s Guide to Scaling Customer Success

A Quick Guide to Gauging Customer Health During the Pandemic

Who Should Own Renewals and Upsells: Sales or Customer Success?

The Customer Success workflow: Too much noise, not enough insight

We'll be working remote for another 6+ months. Time for a 1:1 tune-up.

[Podcast] Common mistakes in early-stage fundraising

Advice for Quickly Advancing in Customer Success, From One of the Valley's Rising Stars

Day 1: Product idea. Day 2: Core values

[Podcast] Setting up a customer health score that means something

CSMs: Considering a horizontal move to progress your career? Read this first.

[Podcast] Product usage is a vanity metric