Volume 1
The Rise of the Strategic CCO
The inaugural issue of 2.0 explores how to increase the prominence of Customer Success — and with it, the customer — at the executive level.
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Chapter 3
Getting Product to Prioritize Your Customers
To get Product to prioritize customer needs, the CCO must focus on the four building blocks of an effective partnership.
AUTHORS: NICK PARANOMOS, MEGAN BOWEN, JEFF JUSTICE WILLIAMS, AND ANGELA GUEDES
Chapter 8
4 Stages to a Better Partnership with Marketing
A great partnership between Marketing and Customer Success can provide a unified customer experience that’s intuitive and delightful.
AUTHORS: JEFF BREUNSBACH, BOB LONDON
Chapter 10
What Does Customer Success Bring to a Leadership Team?
Leaders at GitLab, Gong, and Spacemaker AI share their take on advocating for the Customer Success organization and becoming more strategic at the executive level.
INTERVIEWEES: DAVID SAKAMOTO, ELEANOR O’NEILL, STEVE SANCHEZ
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This magazine is packed with practical wisdom for Chief Customer Officers. It's a must-read for any CS leader looking to bring the customer to the forefront of their company's strategic decision-making."
Nick Mehta CEO at Gainsight
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The CCO community needs more valuable channels to share insights and best practices. This publication is a must-read for CS leaders to stay connected on rising trends and innovative solutions.
Mary Poppen Chief Customer Officer, Glint at LinkedIn
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This magazine covers everything a CCO should consider now: NDR, CSOps, and more. It gives us practical advice and tools that we can implement in real-time. This will definitely become my bible in 2022 and should also be yours.
Maranda Dziekonkski CCO at Swiftly
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Today the Metric investors care about most is net retention. This issue of the 2.0 magazine is an important read ti understand how the Customer Success teams in the near future will need to level up their capabilities.
Mackey Craven Partner at Openview
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Learn how to increase the prominence of Customer Success at the executive level
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