The inaugural issue of 2.0 explores how to increase the prominence of Customer Success — and with it, the customer — at the executive level.
Chapter 3
Getting Product to Prioritize Your Customers
To get Product prioritize customer needs, the CCO must focus on the four building blocks of an effective partnership.
Chapter 8
4 Stages to a Better Partnership with Marketing
A great partnership between Marketing and Customer Success can provide a unified customer experience that’s intuitive and delightful.
Chapter 10
What Does Customer Success Bring to a Leadership Team?
Leaders at GitLab, Gong, and Spacemaker AI share their take on how to advocate for the Customer Success organization and become more strategic at the executive level.