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The Rise of the Strategic CCO

The inaugural issue of 2.0 explores how to increase the prominence of Customer Success — and with it, the customer — at the executive level.

The Rise of the Strategic CCO - VOLUME 01

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Chapter 3

Getting Product to Prioritize Your Customers

To get Product prioritize customer needs, the CCO must focus on the four building blocks of an effective partnership.

Authors: nick paranomos, megan bowen, jeff justice williams, and angela guedes

Chapter 8

4 Stages to a Better Partnership with Marketing

A great partnership between Marketing and Customer Success can provide a unified customer experience that’s intuitive and delightful.

authors: jeff breunsbach, bob london

Chapter 10

What Does Customer Success Bring to a Leadership Team?

Leaders at GitLab, Gong, and Spacemaker AI share their take on how to advocate for the Customer Success organization and become more strategic at the executive level.

interviewees: david sakamoto, eleanor o’neill, steve sanchez


“This magazine is packed with practical wisdom for Chief Customer Officers. It’s a must read for any CS leader looking to bring the customer to the forefront of their company’s strategic decision making.”

Nick Mehta avatar
Nick MehtaCEO at Gainsight

“The CCO community needs more valuable channels to share insights and best practices. This publication is a must-read for CS leaders to stay connected on rising trends and innovative solutions.”

Mary Poppen avatar
Mary PoppenChief Customer Officer, Glint at LinkedIn

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Learn how to increase the prominence of Customer Success at the executive level