Volume 03
Product Market Fit
In this issue, the community comes together to show the impact that Customer Success can have if it owns Product-Market fit for its company.
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Chapter 2
Q&A with Sean Ellis on Product Market Fit
As an early growth leader at Dropbox, Eventbrite and LogMeIn, Sean shares his incredible experience getting to initial market fit, then iterating to enable hyper-scale.
INTERVIEWEE: SEAN ELLIS
Chapter 8
Product Usage Is Silver, Qualitative Feedback Is Gold
This community-driven piece explores how companies of different sizes implement listening programs.
CONTRIBUTORS: PETER ARMALY, FERDINAND GOETZEN, JEFF JUSTICE WILLIAMS, SANDY YU, KEVIN VIELBAUM, NICK WOERNER, JEANNE HOPKINS, CHAD HORENFELDT, EMILY RYAN
Chapter 10
How to buy a Customer Success Platform
Buying a Customer Success platform is often a leader's largest financial investment. This guide makes it easier to select the right partner.
AUTHOR: CHRIS HICKEN
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This magazine is packed with practical wisdom for Chief Customer Officers. It's a must-read for any CS leader looking to bring the customer to the forefront of their company's strategic decision-making."
Nick Mehta CEO at Gainsight
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The CCO community needs more valuable channels to share insights and best practices. This publication is a must-read for CS leaders to stay connected on rising trends and innovative solutions.
Mary Poppen Chief Customer Officer, Glint at LinkedIn
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This magazine covers everything a CCO should consider now: NDR, CSOps, and more. It gives us practical advice and tools that we can implement in real-time. This will definitely become my bible in 2022 and should also be yours.
Maranda Dziekonkski CCO at Swiftly
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Today the Metric investors care about most is net retention. This issue of the 2.0 magazine is an important read ti understand how the Customer Success teams in the near future will need to level up their capabilities.
Mackey Craven Partner at Openview
Get a copy of 2.0:
Product Market Fit
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