Actually measure
value to customers
NPS, health scores, and product usage data offer lagging and misleading customer risk and expansion signals. TheySaid asks customers questions along their journey, then quantifies the value customers receive.
Right questions, right customers, right time
Measure the value customers receive along their journey with automated emails, live conversation capture, and on-demand
question links.
QUESTIONS
Questions are vetted by experts like Janelle Estes, Chief Insights Officer at UserTesting.
Roles
TheySaid asks different questions of buyers, champions, and users.
Timing
Questions are sent at relevant moments in the customer journey.
Spot expansion and risks
based on customer responses
Set each customer response's risk and opportunity level, and see a dashboard of prioritized results. Share problem themes with peers in other departments.
Automate playbooks for your CSMs to take action
When customer risks or expansion opportunities are identified, TheySaid delivers playbooks into the Customer Success Manager’s workflow. CSMs are notified and see tasks to complete within their workspace.
Sync data back to your single source of truth
The single source of truth is your CRM - which means that all customer risk and opportunity data flows back to your Salesforce or HubSpot.
Launch in 2 hours
✔️ No integration required ✔️ No CS Ops time ✔️ One-call set up
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A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!
Jack Roy Digital Marketing Manager
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A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!
Jack Roy Digital Marketing Manager
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A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!
Jack Roy Digital Marketing Manager
-
A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!
Jack Roy Digital Marketing Manager