NPS, health scores, and product usage data offer lagging and misleading signals of customer risk and expansion. TheySaid asks customers questions along their journey, then quantifies the value customers receive.
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Measure the value customers are receiving along their journey with automated emails, live conversation capture, and on-demand question links.
Questions are vetted by experts like Janelle Estes, Chief Insights Officer at UserTesting.
TheySaid asks different questions of buyers, champions, and users.
Questions are sent at relevant moments in the customer journey.
Set the risk and opportunity level for each customer response, and see a dashboard of prioritized results. Share problem themes with peers in other departments.
When customer risks or expansion opportunities are identified, TheySaid delivers playbooks into the Customer Success Manager’s workflow. CSMs are notified and see tasks to complete within their workspace.
The single source of truth is your CRM - which means that all customer risk and opportunity data flows back to your Salesforce or HubSpot.
“Shortly after launch, we retained and grew several opportunities TheySaid identified. We’re also able to identify the needs of our customers and address their problems quickly. I am an advocate of TheySaid!”
“TheySaid came in and saved the day. Too often in Success things come out of left field. But with TheySaid, we don’t have any more ‘out of nowhere’ experiences. We have infinitely more visibility into our customer base and are more attuned to how they‘re feeling, whether they’re showing signals of risk or indications of expansion.”
“TheySaid makes net retention easy. After a super easy implementation, we were able to immediately start measuring the value we provide to testRigor customers and then take action on risks and growth opportunities in real time. The insights TheySaid gives us blows NPS out of the water.”
“Everyone’s talking about NPS — but TheySaid’s approach is actually a way better methodology for risk assessment. It’s really well tailored to a Customer org, and it is lighter-weight to get rolling than other tools available.”
