Being a customer-focused leader gives you an edge above others. You listen to your customers and leverage their feedback for actionable impact.
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Vol 1: Rise of the Strategic CCO
Learn how to increase the prominence of Customer Success at the executive level.
Vol 2: Customer-Led Growth
Explore the teams, systems and executive skills a Customer Success function needs to lead a Customer-Led Growth model.
Vol 3: Product Market Fit
Understand the impact Customer Success can have if it owns Product-Market Fit for its company.
That's what TheySaid...
Everyone's talking about NPS — but TheySaids's approach is a way better methodology for risk assessment. It's really well tailored to a Customer Org, and it is lighter weight to get rolling than other tools available.
Nick Mehta CEO at Gainsight
"The CCO community needs more valuable channels to share insights and best practices. This publication is a must-read for CS leaders to stay connected on rising trends and innovative solutions."
Mary Poppen Chief Customer Officer, Glint at LinkedIn
"Today the Metric investors care about most is net retention. This issue of the 2.0 magazine is an important read ti understand how the Customer Success teams in the near future will need to level up their capabilities."
Mackey Craven Partner at Openview
"This magazine covers everything a CCO should consider now: NDR, CSOps, and more. It gives us practical advice and tools that we can implement in real-time. This will definitely become my bible in 2022 and should also be yours."
Maranda Dziekonkski CCO at Swiftly