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Reframing the Growth Equation with CQLs
Reframing the Growth Equation with CQLs
May 22, 2024 12:43:16 PM

Who in Sales and Marketing doesn't want high-quality leads? Acquiring these efficiently could be a game-changer for most...

How B2B Subscription Businesses are Adapting to the SaaS Slow Down with Randy Wootton
How B2B Subscription Businesses are Adapting to the SaaS Slow Down with Randy Wootton
Mar 22, 2024 9:34:10 AM

In our conversation with Randy Wootton, CEO of Maxio, we discuss intricate challenges and shifts within the SaaS (Softwa...

Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
Mar 19, 2024 1:11:23 PM

In the ever-evolving landscape of SaaS metrics, one key indicator has risen to prominence: Net Dollar Retention (NDR). T...

How CS Becomes MVP of the Executive Team
How CS Becomes MVP of the Executive Team
Feb 29, 2024 9:29:19 AM

Following the launch of the 2.0 magazine, we’re hosting a 4-part roundtable series designed to move the function of Cust...

Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
Feb 28, 2024 1:46:21 PM

FEATURING: Alastair Woolcock, Chief Strategy & Revenue Officer (CSRO) at Revenue.io Follow Alastair on LinkedIn Thro...

Career Pathing for CSMs | TheySaid
Career Pathing for CSMs | TheySaid
Feb 28, 2024 12:53:00 PM

Building career paths is one of the most rewarding parts of being on a leadership team. You get to see people grow and d...

50 Things Every Customer Success Leader Should Know
50 Things Every Customer Success Leader Should Know
Feb 26, 2024 12:53:00 PM

We asked Customer Success leaders from different industries, backgrounds, and current company sizes to answer the questi...

Speak the Language of the CFO When Setting the Customer Success Budget
Speak the Language of the CFO When Setting the Customer Success Budget
Feb 22, 2024 3:13:00 PM

Has your CFO asked about your plan to “be more efficient?" Customer Success is the only department that grows at (almost...

The 5 Stages of Digital Customer Success Maturity
The 5 Stages of Digital Customer Success Maturity
Feb 8, 2024 1:55:00 PM

Marley Wagner shared her company’s sophisticated Digital Customer Success maturity framework. Marley waslk us through ea...

Should Pre-sales Report Into Customer Success or Sales?
Should Pre-sales Report Into Customer Success or Sales?
Feb 6, 2024 1:40:00 PM

Pre-sales (PS) plays a critical role in ensuring customers are a good fit, which begs the question: should the function ...

Personalizing Digital CS With the HEART Framework
Personalizing Digital CS With the HEART Framework
Feb 1, 2024 10:12:00 AM

In this newsletter, you’ll read insights from Jyo Shukla’s book about building customer-centricity into the DNA of your ...

The Future of Digital CS? Take a Look at Brian LaFaille's Program
The Future of Digital CS? Take a Look at Brian LaFaille's Program
Feb 1, 2024 10:02:00 AM

Back in 2019, when Google acquired Looker for the small sum of $2.6B, Brian LaFaille’s team quickly went from selling to...

Unified Feedback, Unified Front: Aligning GTM Teams with the Pulse of Customer Voice
Unified Feedback, Unified Front: Aligning GTM Teams with the Pulse of Customer Voice
Oct 11, 2023 9:39:46 PM

The voice of the customer is more than just feedback; it's the cornerstone of a thriving business. When customers share ...

Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Oct 5, 2023 2:13:37 PM

As we commemorate Customer Service Week, an occasion dedicated to spotlighting the contributions of those who nurture cu...

10 years searching: Finally finding my secret sauce for 3x win rate
10 years searching: Finally finding my secret sauce for 3x win rate
Aug 2, 2023 12:46:51 PM

The question: “What is your secret sauce?” This weekend I was at a parent-kid hangout and met a fellow immigrant mum who...

Finding Repeatable Land-and-Expand Strategies in the PIT
Finding Repeatable Land-and-Expand Strategies in the PIT
May 22, 2023 11:36:53 AM

Of all places you’d want to find your sales opportunities, seemingly a pit would be one of the last, you’d think? Tales ...

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