Terms of use

Effective Date: June 12, 2024

These Terms of Use form a binding agreement between you the user (“You” or “Customer”) and TheySaid, Inc. (“TheySaid”). By using the TheySaid customer insights engine (“Platform”) and any related services (“Services”), you agree to the following Terms of Use (collectively the “Agreement”).

TheySaid reserves the right to update and modify this Agreement at any time without notice. New features that may be added to the Platform or Services shall be subject to the Agreement. Your continued use of the Services after any such modifications have been made shall constitute your consent to such modifications.


Access to the Services is provided as a subscription with a designated number of administrative account licenses that can utilize the Services (“Licenses”). The number of Licenses and other features shall be specified in an applicable Statement of Work (“SOW). TheySaid shall provide you a limited right to access and use the Services as detailed in a SOW. SOWs shall specify (i) the specific Services to be furnished by TheySaid, (ii) the performance schedule relating to such Services, (iii) the applicable fees and payment terms related thereto, and (iv) other applicable terms and conditions.

Acceptable use

In accessing the Platform and utilizing the Services you hereby agree to provide accurate information while registering your account:

You are a human. Accounts registered by “bots” or other automated methods are not permitted. The information provided to register your account, including your name, e-mail address, and other information required upon registration, is valid and accurate. You are responsible for maintaining the privacy and security of your account. TheySaid will not be held liable for any damage or loss resulting from your failure to protect your password or login information. TheySaid may communicate with you via email, in-app or push notifications regarding your account, system updates, or other issues related to your account. You are responsible for all content and activity that occurs under your account. You may not use TheySaid for any illegal or unauthorized purpose.

AI Disclaimer

The TheySaid Platform utilizes artificial intelligence (AI) to provide its Services. While TheySaid strives to ensure the accuracy and reliability of its AI algorithms, it is important to understand that AI is inherently imperfect and may produce inaccurate, incomplete, or biased outputs. You acknowledge and agree that:

  • The Platform’s outputs are not a substitute for professional advice. You should always consult with qualified professionals for any decisions that may impact your business or personal life.
  • The Platform’s outputs may be influenced by biases present in the training data. TheySaid is committed to mitigating bias in its AI models, but it is impossible to eliminate all biases entirely.
  • The Platform’s outputs are subject to change. TheySaid may update its AI models and algorithms, resulting in changes to the outputs provided.
  • The Platform’s output may be similar to the output of other customers. Due to the nature of generative AI, the Platform’s output may be similar to content and materials generated for other customers and users. 

You are solely responsible for all use of the Platform output, including all evaluation of the accuracy and appropriateness of Platform output. TheySaid shall not be liable for any claims, causes of action, or damages related to the information and materials you submit to the Platform and any related Platform output, including your use of such output outside of the Platform.  You further agree to indemnify and hold TheySaid harmless for any such claims related to the content, prompt, or material submitted to the Platform, as well as the Platform’s output and your use of such output. 


A valid credit card is required for paying accounts. The Service is billed in advance in accordance with our pricing schedule, and all payments are non-refundable. There will be no refunds or credits for partial months of service or any unused resources at the end of your subscription term (if applicable).

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. You agree to pay for any such taxes that might be applicable to your use of the Services and payments made by you herein.

Modifications to the Service and Fees

TheySaid reserves the right to modify, suspend, or discontinue the Service at any time for any reason with or without notice. Unless otherwise noted in an applicable Statement of Work, TheySaid reserves the right to modify the fees for Services upon 30 days prior written notice.

Cancellation and Termination

You alone are responsible for properly canceling your Account. Any cancellation of your Account will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. This information cannot be recovered from TheySaid once your account is canceled.

TheySaid reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of your Content in the Service, for any reason, including if TheySaid believes that You have violated these Terms of Use.

Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of Service, may be referred to appropriate law enforcement authorities. TheySaid shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.

Copyright and Ownership

You acknowledge that TheySaid’s platform and Services may contain trade secrets of TheySaid and its licensors, and, in order to protect such trade secrets and other interests that TheySaid and its licensors may have in the Platform or Services, You agree not to reverse engineer, decompile or disassemble the Platform or Services. In addition, You agree not to: (i) sell or sublicense the Platform or Services; (ii) modify the Platform or Services; (iii) distribute or copy the Platform or Services in whole or in part; (iv) use the Platform or Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement; (v) access or use any areas of the Platform or Services for which TheySaid has not granted Client authorization; or (vi) encourage, authorize, or enable anyone to do any of the foregoing.

TheySaid claims no intellectual property rights over the Content you upload or provide to the Service.

Warranty and Warranty Disclaimer

TheySaid represents and warrants that the Services provided by TheySaid, if any, shall be provided in a professional and workmanlike manner. TheySaid’s sole and exclusive liability for any breach of the above warranty shall be limited to re-performance of the Services at no additional cost to You. TheySaid also hereby represents and warrants that (a) TheySaid has full power and authority to enter into the Agreement and this Agreement will constitute a valid and binding obligation of TheySaid; and (b) TheySaid’s execution of the Agreement does not violate any other agreement to which TheySaid is subject.

You hereby represent and warrants that: (a) You have full power and authority to enter into the Agreement and the terms of conditions of this Agreement will constitute Your valid and binding obligation; (b) You will use the Platform and Services in compliance with all applicable laws, rules and regulations (including, but not limited to, applicable privacy laws and regulations); Your execution of this Agreement does not violate any other agreement to which You are subject; (d) You will use the Platform and Services for legal purposes only; and (e) You will not use the Platform and Services for the purpose of distributing computer viruses, malware, spyware or similar items.


Limitation of Liability and Waiver of Consequential Damages

TheySaid and its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.

To the extent that TheySaid processes any personal data that is subject to the General Data Protection Regulation (or GDPR), on your behalf, in the provision of the Services, the terms of the TheySaid Data Processing Addendum shall apply. Solely if and to the extent that TheySaid processes any Personal Information (as defined in the CCPA Addendum) that is subject to the CCPA (as defined in the CCPA Addendum), the terms of the TheySaid CCPA Addendum will apply. 

If any provision of this Agreement is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.

TheySaid may, but shall have no obligation to, remove any accounts or content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

The failure of TheySaid to exercise any right provided for herein shall not be deemed a waiver of any right hereunder. This Agreement sets forth the entire understanding between you and TheySaid as to the Service and supersedes any prior agreements between you and TheySaid.

Any questions regarding the Terms of Use should be addressed to support@theysaid.io.


General Provisions

Assignment. Neither party may assign this Agreement without the other party’s prior written consent except in the event of a merger, acquisition, or sale of substantially all of an assigning party’s assets. Any attempt to assign this Agreement other than as permitted above will be null and void.

Registration. To obtain access to the Platform or Services, You may be required to obtain an account with TheySaid by completing a registration form and designating a user ID and password. When registering with TheySaid, you must: (a) provide true, accurate, current and complete information, and (b) maintain and promptly update the registration data to keep it true, accurate, current and complete. By registering with TheySaid, You agree that TheySaid may send You communications or data regarding the Platform or Services, including but not limited to promotional information and materials regarding TheySaid’s products and services, via electronic mail.

Notices. Notice shall be deemed given upon receipt via e-mail, personal delivery, delivery by a nationally recognized overnight delivery service (e.g., FedEx), or postage prepaid by certified or registered mail, return receipt requested. Notices to TheySaid will be sent to: 4005 Miranda Ave, Suite 150-C, Palo Alto, CA 94304, Attention: Security Team. Notices to Customer will be sent to the address appearing on the applicable SOW, or to the email address used to register Your account.

Governing Law. The Agreement shall be governed by and construed under the laws of the State of California without regard to the conflicts of law provisions thereof. The United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Agreement. The parties hereby submit to the exclusive jurisdiction and venue in the United States District Court for the District of Northern California or in the state courts with competent jurisdiction located in Santa Clara, California, and agree to have any action or proceeding between the parties or their successors, or upon, concerning, or related to this Agreement, any Order(s), the Terms and Conditions or any other agreement, transaction or dealing between the parties, heard by a judge of such courts. Accordingly, the parties waive their right to trial by jury in any such action or proceeding.

No Agency. The parties to this Agreement are independent contractors and will have no power or authority to assume or create any obligation or responsibility on behalf of each other. This Agreement will not be construed to create or imply any partnership, agency, or joint venture.

Waiver. No failure or delay by any party in exercising any right, power, or remedy under the Agreement, except as specifically provided herein, shall operate as any waiver of any such right, power, or remedy.

Severability. If any provision of the Agreement is held by a court of competent jurisdiction to be invalid or unenforceable for any reason, the remaining provisions will continue in full force and effect without being impaired or invalidated in any way. The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.

Force Majeure. TheySaid will not be responsible for any failure to perform due to causes beyond its reasonable control, including, but not limited to, acts of God, war, acts of terrorism, riot, failure of electrical, Internet, co-location or telecommunications service, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, or fuel crises.

Publicity. You agree that TheySaid may use Your company name and logo on TheySaid’s client lists and on TheySaid’s Platform, website, and marketing materials.

Entire Agreement. This Agreement constitutes the complete and exclusive agreement between You and TheySaid with respect to the subject matter hereof and supersedes any prior communications (both written and oral) regarding such subject matter. TheySaid expressly objects to any additional or conflicting terms proposed by You in a purchase order or otherwise. This Agreement may only be modified or amended by a written amendment executed by both parties.