Automate the right questions, to the right person, at the right time, in the right place.
Use your Customer Perceived Value score to help Sales and Customer Success save, expand, and crossell more accounts.
“Everyone’s talking about NPS — but TheySaid’s approach is actually a way better methodology for risk assessment. It’s really well tailored to a Customer org, and it is lighter-weight to get rolling than other tools available.”
“TheySaid came in and saved the day. Too often in Success things come out of left field. But with TheySaid, we don’t have any more ‘out of nowhere’ experiences. We have infinitely more visibility into our customer base and are more attuned to how they‘re feeling, whether they’re showing signals of risk or indications of expansion.”
“NPS tells you who could be at risk, but TheySaid tells you specifically who and why they are at risk.”
“We’re super pumped about TheySaid — it’s helping us streamline the customer request and prioritization process, allowing us to better advocate for our customers.”
“Shortly after launch, we retained and grew several opportunities TheySaid identified. We're also able to identify the needs of our customers and address their problems quickly. I am an advocate of TheySaid!”
“Most CS platforms give you NPS, CSAT data, or the like, but TheySaid actively asks customers about their experience throughout their journey.”
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