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Everyone's talking about NPS — but TheySaids's approach is a way better methodology for risk assessment. It's really well tailored to a Customer Org, and it is lighter weight to get rolling than other tools available.
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NPS tells you who could be at risk, but TheySaid tells you specifically who they are and why.
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We're super pumped about TheySaid — it's helping us streamline the customer request and prioritization process, allowing us to advocate better for our customers.
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TheySaid makes net retention easy. After a super easy implementation, we were able to immediately start measuring the value we provide to testRigor customers and then take action on risks and growth opportunities in real-time. The insights TheySaid gives us blow NPS out of the water.
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Shortly after launch, we retained and grew several opportunities TheySaid identified. We're also able to identify the needs of out customers and address their problems quickly.
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Most CS platforms give you NPS and CSAT data, but TheySaid actively asks customers about their experience throughout their journey.
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Too often in Success things come out of left field. But with TheySaid, we don't have any more 'out of nowhere' experiences. We have infinitely more visibility into our customer base and are more attuned to how they feel, whether they're showing signals of risks or indications of expansion.