Customer Feedback
shouldn’t cost a fortune
User testing and research, accelerated by AI.
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See what customers say about our AI survey & user testing platform
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
User tests and surveys have always had a problem
Honest? It’s nearly impossible to get qualitative feedback from responses – especially at scale.
Surveys historically have excelled at counting things, and like satisfaction ratings, NPS scores, or demographics. But, open-ended qualitative responses or user testing transcripts are difficult to extract insights.
The holy grail is mining conversations and qualitative responses (even if there are 10,000), and then making sense out it with the help of AI. That’s TheySaid.
Try us and you'll see
Introducing Theysaid
3.0
Not your grandpa's survey tool
TheySaid AI drives the entire feedback experience
User Testing
Watch the video and the AI will send you relevant test tasks based on what you're seeing in real time.
AI Forms
With They Said, you can ask guided questions, and the AI will adapt the flow based on the real-time response.
Conditional Logic
The questions adapt automatically based on each answer, creating a smarter and more relevant testing flow.
2 Way Voice
Talk naturally with users, and let AI listen, respond, and adapt the conversation in real time.
AI Sidebar
Get real-time AI guidance in a sidebar as users complete tasks and share feedback.
AI unlocks insights you can’t get any other way
Users give feedback while chatting with AI
AI User Tests
Conduct user tests to gather insights on usability, design, and user experience, but go even deeper with AI follow-up questions.
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AI Interviews
Automate user interviews with AI-driven questions, adapting dynamically based on responses to uncover deep insights.
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AI Forms
Instead of inflexible, boring forms, give users an interactive experience where they share more detail about their responses.
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AI Surveys
Ask rating scale, multiple choice, ranking, and other questions and then enhance insights with AI follow up questions.
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AI Polls
Old school polls ask a single rating or multiple choice question, but our AI probes the user about why they responded the way they did, and then summarizes that feedback in real time.
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AI Pulses
Take the pulse of employees and customers along their journey with you to detect problems or opportunities for growth early.
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All your feedback, in one place
Marketing
TheySaid gives marketing teams the deep customer insights they need—faster and with less effort—so they can make smarter decisions, refine messaging, and stay ahead of the competition.
Competitive intelligence surveys
Win-loss interviews
Product reviews and testimonial surveys
Product
TheySaid gives design teams rich user feedback—faster and with less effort—so they can refine UX, validate ideas, and create experiences that truly resonate with customers.
Customer needs discovery
Product quality interviews
User testing
Design
TheySaid gives design teams rich user feedback—faster and with less effort—so they can refine UX, validate ideas, and create experiences that truly resonate with customers.
UX audit interviews
5 second tests
User testing
Founders
TheySaid delivers deep customer insights—faster and with less effort—so founders can validate ideas, refine positioning, and make smarter decisions that drive growth.
Product market fit interviews
Market research
User testing
Engineering
TheySaid helps engineering teams gather clear, actionable user feedback—so they can build the right features, reduce rework, and deliver a better product experience.
Product quality surveys
Customer discovery
User testing
Sales
TheySaid uncovers the 'why' behind every deal—helping sales teams win more by understanding customer objections, refining messaging, and improving conversion rates.
Win-loss interviews
Lost customer interviews
Contact sales forms
HR
TheySaid makes it easy for HR teams to gather real employee insights—so they can improve engagement, retention, and build a workplace where people thrive.
Employee engagement surveys
Job applicant screeners
Onboarding and exit interviews
Operations
TheySaid helps operations teams quickly uncover process inefficiencies and employee insights—so they can optimize workflows, improve productivity, and drive business performance.
Tool satisfaction surveys
Procurement forms
Workflow assessment interviews
Connect with your workflow tools
Coming soon
Double the insights in half the time with AI Conversations
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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