Powering
Customer-Led
Growth
TheySaid enables companies to increase Net Retention by measuring the value their customers receive and delivering actionable insights and Customer Success playbooks when risks or opportunities are detected.Request demo
Measure the value
customers receive
TheySaid identifies signs of risk and expansion, then delivers playbooks into the CSM’s workflow.
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Take action on customers
that matter
TheySaid centralizes CSM email, chat, tasks, and playbooks into a smart workspace, syncs with CRM data, and prioritizes customers that matter.
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“Everyone’s talking about NPS — but TheySaid’s approach is actually a way better methodology for risk assessment. It’s really well tailored to a Customer org, and it is lighter-weight to get rolling than other tools available.”
“TheySaid came in and saved the day. Too often in Success things come out of left field. But with TheySaid, we don’t have any more ‘out of nowhere’ experiences. We have infinitely more visibility into our customer base and are more attuned to how they‘re feeling, whether they’re showing signals of risk or indications of expansion.”
“TheySaid makes net retention easy. After a super easy implementation, we were able to immediately start measuring the value we provide to testRigor customers and then take action on risks and growth opportunities in real time. The insights TheySaid gives us blows NPS out of the water.”
“NPS tells you who could be at risk, but TheySaid tells you specifically who and why they are at risk.”
“We’re super pumped about TheySaid — it’s helping us streamline the customer request and prioritization process, allowing us to better advocate for our customers.”
“Shortly after launch, we retained and grew several opportunities TheySaid identified. We're also able to identify the needs of our customers and address their problems quickly. I am an advocate of TheySaid!”
“Most CS platforms give you NPS, CSAT data, or the like, but TheySaid actively asks customers about their experience throughout their journey.”
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2.0 Magazine
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Advice from top CS leaders that you can’t find anywhere else.
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Deep-dive articles on leading-edge problems CS leaders face.