Right question, right person, right time.
Measure and visualize your customer's entire journey.
Prevent Churn at Scale
at Scale
Increase revenue retention. Uncover new revenue.

Right question
Select questions from our expert library or write your own

Right person
Sync contacts with Salesforce or Gmail, then define segments.

Right time
Define when each question will be asked in the customer journey

Right place
Ask questions over email, in-app or in-meeting (coming soon)
Inform Your Team And Your Business

Arm your Marketing team
Gather feedback about your pricing, intent to purchase and the customer's likelihood to check out competitors

Product Roadmap prioritization
DGather feedback about your pricing and the customer's willingness to compare you to competitors

Forecast accurately
Gather feedback about your pricing, intent to purchase and the customer's likelihood to check out competitors

Detect retention risk
Don't just rely on low fidelity inputs like product usage data or NPS. Instead, identify risks based on customer experiences.
Nezasa economically scales digital customer growth with TheySaid
10+ Accounts with revenue risk signals
47% Customers gave detailed GTM strategy feedback
80x Increase in engagement volume (compared to legacy VoC)

CPV in Action: Elements Case Study
In a strategic move to enhance their understanding of customer interactions, Elements rolled out TheySaid’s CPV pulse survey which is centered around Problem, Product, Price, and People.
The analysis showed the CPV score for SMB (small and medium-sized businesses) was markedly lower compared to the Mid-market and Enterprise segment. The ah-ha was that despite SMB customers demonstrating the least value, they consumed a significant portion of the team's support resources.
This data-driven revelation became a pivotal point for Elements. The lower perceived value among SMBs, despite the intensive support they demanded, made the shift towards the faster-growing and higher value-receiving Mid-market segment a clear and unified decision among team leaders. A deep dive into understanding customer value not only enabled Elements to channel their energy more efficiently but also helped them identify the right Ideal Customer Profile (ICP). By recalibrating their focus based on these insights, Elements successfully identified more potent growth channels.