Turn Unhappy Customers to Upsells
TheySaid's feedback methodology is more effective than any other in the market. We engage customers throughout their journey to uncover actionable insights you can use today.
Select questions from our expert library or write your own
Sync contacts with Salesforce or Gmail, then define segments.
Define when each question will be asked in the customer journey
Ask questions over email, in-app or in-meeting (coming soon)
Automate and personalize customer feedback to track and improve CPV
Turn Happy Engaged Customers Into Referrals
Regular positive responses and engagement indicate customers are ready to participate in case studies and will tell you how to add more value.
Unhappy Customers Are Your Biggest Upsell PotentialQuickly identify and convert unhappy customers into revenue by understanding and addressing their needs, preventing churn and driving upsells.
Re-Engage Customers Who've Gone Dark
Proactively re-engage customers when their engagement begins to reduce and understand what their needs are.
Turn Inconsistent Engagement into Strategic OpportunityAddress inconsistent engagement by turning change into opportunity and deepening customer relationships through executive-level interactions.
10+ Accounts with revenue risk signals
47% Customers gave detailed GTM strategy feedback
80x Increase in engagement volume (compared to legacy VoC)