Actually measure
value to customers

NPS, health scores, and product usage data offer lagging and misleading customer risk and expansion signals. TheySaid asks customers questions along their journey, then quantifies your TheySaid Customer Perceived Value

theysaid value

Right questions, right customers, right time

Measure the value customers receive along their journey with automated emails, live conversation capture, and on-demand
question links.

  QUESTIONS 

Questions are vetted by experts like Janelle Estes, Chief Insights Officer at UserTesting.

  Roles

TheySaid asks different questions of buyers, champions, and users.

 Timing

Questions are sent at relevant moments in the customer journey.

feature1

Spot expansion and risks
based on customer responses

Set each customer response's risk and opportunity level, and see a dashboard of prioritized results. Share problem themes with peers in other departments.

feature2

Automate playbooks for your team to take action

When customer risks or expansion opportunities are identified, TheySaid delivers playbooks back to your CRM.

feature3

Sync data back to your single source of truth

The single source of truth is your CRM - which means that all customer risk and opportunity data flows back to your Salesforce or HubSpot.

feature4

Launch in 2 hours

✔️  No integration required         ✔️  No CS Ops time         ✔️  One-call set up

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  • A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!

    Jack Roy Digital Marketing Manager

  • A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!

    Jack Roy Digital Marketing Manager

  • A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!

    Jack Roy Digital Marketing Manager

  • A great theme, wonderful design and very easy to customize. Also, their support is incredible - every question got answered fast and with quality solutions. Very recommended!

    Jack Roy Digital Marketing Manager