Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Development
Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
by
Chris
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Mar 19, 2024
The Principles of Remarkable Customer Experience: A CCO’s Perspective
The Principles of Remarkable Customer Experience: A CCO’s Perspective
by
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Mar 13, 2024
How CS Becomes MVP of the Executive Team
How CS Becomes MVP of the Executive Team
by
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Feb 29, 2024
Building Career Paths for Customer Success Managers
Building Career Paths for Customer Success Managers
by
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Feb 28, 2024
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
by
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Feb 28, 2024
50 Things Every Customer Success Leader Should Know
50 Things Every Customer Success Leader Should Know
by
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Feb 26, 2024
Speak the Language of the CFO When Setting the Customer Success Budget
Speak the Language of the CFO When Setting the Customer Success Budget
by
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Feb 22, 2024
The 5 Stages of Digital Customer Success Maturity
The 5 Stages of Digital Customer Success Maturity
by
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Feb 8, 2024
Should Pre-sales Report Into Customer Success or Sales?
Should Pre-sales Report Into Customer Success or Sales?
by
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Feb 6, 2024
The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program
The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program
by
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Feb 1, 2024
Personalizing Digital Customer Success With the HEART Framework
Personalizing Digital Customer Success With the HEART Framework
by
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Feb 1, 2024
Unified Feedback: Aligning GTM Teams Around the Customer Voice
Unified Feedback: Aligning GTM Teams Around the Customer Voice
by
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Oct 11, 2023

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