Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid
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Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

User Satisfaction Metrics
AI Survey
Top 15 User Satisfaction Metrics to Improve Customer Experience
Top 15 User Satisfaction Metrics to Improve Customer Experience
by
Chris
|
Aug 31, 2025
Use Cases
The Power of Churned Customer Interviews: Turning Losses Into Insights
The Power of Churned Customer Interviews: Turning Losses Into Insights
by
Lihong
|
Aug 30, 2025
Post-Purchase Surveys
AI Survey
Post-Purchase Surveys: Case Studies, Questions, And Best Practices
Post-Purchase Surveys: Case Studies, Questions, And Best Practices
by
Chris
|
Aug 29, 2025
Trivia Questions & Answers
AI Survey
250+ Fun and Challenging Trivia Questions and Answers
250+ Fun and Challenging Trivia Questions and Answers
by
Chris
|
Aug 19, 2025
Build AI Brand Tracking Strategies
AI
How to Build AI Brand Tracking Strategies
How to Build AI Brand Tracking Strategies
by
Chris
|
Aug 18, 2025
CSAT vs NPS
Guides
CSAT vs NPS: Which Customer Experience Metric Actually Works?
CSAT vs NPS: Which Customer Experience Metric Actually Works?
by
Chris
|
Aug 13, 2025
What is CSAT?
Guides
What Is CSAT? Customer Satisfaction Score Explained Clearly
What Is CSAT? Customer Satisfaction Score Explained Clearly
by
Chris
|
Aug 12, 2025
eCommerce Survey Questions
AI Survey
100+ eCommerce Survey Questions to Understand Your Customers in 2025
100+ eCommerce Survey Questions to Understand Your Customers in 2025
by
Chris
|
Aug 11, 2025
Hospital Surveys
AI Survey
Hospital Surveys: The #1 Tool for Patient Satisfaction
Hospital Surveys: The #1 Tool for Patient Satisfaction
by
Chris
|
Aug 10, 2025
Hospital Survey Questions
AI Survey
Hospital Survey Questions: 50+ Examples That Improve Patient Care
Hospital Survey Questions: 50+ Examples That Improve Patient Care
by
Chris
|
Aug 9, 2025
About Patient Surveys
AI Survey
Everything You Need to Know About Patient Surveys in 2025
Everything You Need to Know About Patient Surveys in 2025
by
Chris
|
Aug 8, 2025
Patient Well-Being Surveys
AI Survey
The Complete Guide to Patient Well-Being Surveys for Better Healthcare
The Complete Guide to Patient Well-Being Surveys for Better Healthcare
by
Chris
|
Aug 7, 2025

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