TheySaid Blog

Browse our blog for tips, insights, and stories on simplifying work and making a difference at your organization

TheySaid 3.0 Launch

TheySaid 3.0 — Our Biggest Ever Product Release

by

Lihong

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Oct 20, 2025

Tips & Tricks for Gathering Better Feedback with AI

by

Lihong

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Oct 17, 2025

AI Feedback Templates

5 AI Feedback Templates You Want to Steal Right Now

by

Lihong

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Oct 21, 2025

Most Frequent Questions About AI Feedback

The Most Frequent Questions About AI Feedback, Answered

by

Lihong

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Oct 22, 2025

Why Online Medical Surveys Are Changing Healthcare Feedback

Tips

Why Online Medical Surveys Are Changing Healthcare Feedback

by

Chris

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Jan 14, 2025

Organization

The Role of AI in Enhancing Survey Experiences

by

Chris

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Aug 9, 2024

5 Free Survey Tools

Tips

Top 5 Free Survey Tools (+ the Power Conversational Surveys)

by

Chris

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Jul 1, 2024

Design

I’m sorry, but “lack of adoption” & “lost champion” aren’t reasons for customer churn

by

Chris

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May 23, 2024

Organization

Reframing the Growth Equation with CQLs

by

Chris

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May 22, 2024

Tips

How B2B SaaS Leaders Adapt to the Slowdown with Randy Wootton

by

Chris

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Mar 22, 2024

Development

Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change

by

Chris

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Mar 19, 2024

The Principles of Remarkable Customer Experience: A CCO’s Perspective

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Mar 13, 2024

How CS Becomes MVP of the Executive Team

by

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Feb 29, 2024

Building Career Paths for Customer Success Managers

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Feb 28, 2024

Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock

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Feb 28, 2024

50 Things Every Customer Success Leader Should Know

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Feb 26, 2024

Speak the Language of the CFO When Setting the Customer Success Budget

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Feb 22, 2024

The 5 Stages of Digital Customer Success Maturity

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Feb 8, 2024

Should Pre-sales Report Into Customer Success or Sales?

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Feb 6, 2024

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