Leadership
AI in Customer Experience: The Complete Guide to Transforming CX
by
Lihong
|
Nov 6, 2025
Transform Public Engagement into Policy Success
Public trust depends on genuine citizen input, not checkbox surveys that nobody completes. TheySaid's AI-powered government survey platform creates natural conversations with constituents, revealing authentic insights that drive better policy decisions and strengthen democratic participation.
Why Public Sector Leaders Choose AI Citizen Engagement
Retain Constituent Trust and Engagement
Trust in government institutions continues declining, with citizens disengaging from civic participation when they feel unheard. AI feedback helps agencies demonstrate genuine responsiveness to citizen concerns, rebuilding trust that keeps communities engaged in democratic processes and public initiatives.
Attract More Voter Participation
Traditional public opinion polling methods suffer from low response rates and participation bias. Citizens ignore lengthy surveys, leaving government agencies with incomplete data. AI conversations increase participation rates by making feedback collection more accessible and engaging for diverse community members.
Accelerate Policy Development
Policy makers need rapid feedback on proposed initiatives and regulations. Slow feedback cycles delay implementation and miss opportunities to address community concerns before policies launch, creating implementation problems and public resistance.
Improve Service Delivery
Government services affect millions of lives, yet agencies often lack systematic feedback about constituent experiences. Without understanding service gaps and friction points, departments can't optimize operations or allocate resources where they're needed most.
Demonstrate Accountability
TheySaid's AI conversations help government agencies show constituents that their input drives real change, transforming public sector feedback collection into visible evidence of responsive, citizen-centered governance that builds democratic legitimacy.
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How Government Agencies Use TheySaid
Policy Development Input
Collect comprehensive citizen feedback on proposed policies, regulations, and initiatives through data governance survey conversations that capture nuanced opinions and community concerns before implementation.
Service Quality Assessment
Gather authentic insights about government service experiences through citizen satisfaction survey experiences, helping you identify improvement opportunities and resource allocation priorities.
Community Needs Analysis
Deploy systematic community feedback collection to understand local priorities, challenges, and expectations through structured e-governance feedback tools that inform budget planning and program development.
Public Program Evaluation
Use AI tools to assess program effectiveness, community impact, and citizen satisfaction with government initiatives, providing data for performance improvement and accountability reporting.
Democratic Participation Enhancement
Implement ongoing dialogue with constituents through constituent survey platform conversations that strengthen democratic engagement and provide continuous input for responsive governance.
Why Us?
What Makes TheySaid Different
Government agencies face unique challenges. Citizens are skeptical. Budgets are tight. Every decision gets scrutinized. Our government survey platform helps you gather genuine feedback without the bureaucratic feel that makes people tune out.
Political surveys and focus groups capture opinions at specific moments. Governing requires understanding how citizens think about issues over time. TheySaid creates ongoing dialogue that tracks sentiment shifts, policy reactions, and community needs as they develop.
Public sector work means serving everyone, not just the loudest voices. Our AI conversations reach citizens who typically don't participate in traditional feedback methods, giving you a more complete picture of community needs and helping ensure that policy decisions represent the full spectrum of constituent perspectives.
See what our customers had to say.
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"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
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"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
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"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
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"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
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"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
FAQ’s
How does TheySaid help government agencies increase citizen participation?
Our conversational AI makes feedback collection feel like natural dialogue rather than bureaucratic forms, leading to higher response rates and more authentic citizen input on policy and service issues.
How does TheySaid help agencies demonstrate responsiveness to citizen feedback?
Our platform is built with security in mind and can accommodate various government data protection requirements. We recommend discussing specific security needs during implementation planning.
How does TheySaid help improve in-person customer experience?
Our platform captures detailed citizen input and generates reports that show how community feedback influences policy decisions, helping agencies demonstrate accountability and responsive governance.
What types of government feedback can TheySaid collect?
Policy input, service quality assessments, community needs analysis, program evaluations, budget priorities, and any other citizen engagement topics through natural AI conversations.
How quickly can government agencies start using TheySaid?
Most agencies begin collecting citizen feedback within days. Our platform is designed for straightforward implementation without requiring extensive technical setup or staff training.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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