Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Unified Feedback: Aligning GTM Teams Around the Customer Voice
Unified Feedback: Aligning GTM Teams Around the Customer Voice
by
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Oct 11, 2023
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
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Chris
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Oct 5, 2023
Boosting NRR
Boosting NRR: Early Indicators Every Revenue Leader Must Know
Boosting NRR: Early Indicators Every Revenue Leader Must Know
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Sep 27, 2023
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
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Sep 12, 2023
10 years searching: Finally finding my secret sauce for 3x win rate
10 years searching: Finally finding my secret sauce for 3x win rate
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Aug 2, 2023
Finding Repeatable Land-and-Expand Strategies in the PIT
Finding Repeatable Land-and-Expand Strategies in the PIT
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May 22, 2023
Customer Perceived Value: The Crystal Ball for Business Growth
Customer Perceived Value: The Crystal Ball for Business Growth
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May 17, 2023
Who Owns Upsells? Finding the Right Combination For Customer Growth
Who Owns Upsells? Finding the Right Combination For Customer Growth
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Apr 28, 2023
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
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Apr 18, 2023
Transform Enterprise Feedback with TheySaid Customization
Transform Enterprise Feedback with TheySaid Customization
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Mar 31, 2023
Product Market Fit Is the Future for Customer Leaders
Product Market Fit Is the Future for Customer Leaders
by
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Jan 5, 2023
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
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Nov 18, 2022

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