Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid
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Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Who Should Own Renewals and Upsells: Sales or Customer Success?
Who Should Own Renewals and Upsells: Sales or Customer Success?
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May 11, 2020
How to Streamline Your Customer Success Workflow for Better Retention
How to Streamline Your Customer Success Workflow for Better Retention
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Apr 28, 2020
Making 1:1 Meetings Count in the Era of Remote Work
Making 1:1 Meetings Count in the Era of Remote Work
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Apr 20, 2020
Horizontal Move Career CSM: Unlock Growth in Customer Success
Horizontal Move Career CSM: Unlock Growth in Customer Success
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Apr 13, 2020
The Smart Way to Approach Early-Stage Fundraising
The Smart Way to Approach Early-Stage Fundraising
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Mar 27, 2020
The Product Idea Journey: Why Startup Core Values Matter Early
The Product Idea Journey: Why Startup Core Values Matter Early
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Mar 23, 2020
How to Build a Customer Health Score That Actually Predicts Churn
How to Build a Customer Health Score That Actually Predicts Churn
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Mar 20, 2020
Why Product Usage Alone Doesn’t Predict Customer Churn
Why Product Usage Alone Doesn’t Predict Customer Churn
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Mar 17, 2020

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