
Leadership
Understanding and Measuring Customer Experience ROI
Understanding and Measuring Customer Experience ROI
by
Chris
|
Oct 23, 2025

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

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