TheySaid Blog

Browse our blog for tips, insights, and stories on simplifying work and making a difference at your organization

TheySaid 3.0 Launch

TheySaid 3.0 — Our Biggest Ever Product Release

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Lihong

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October 19, 2025

Tips & Tricks for Gathering Better Feedback with AI

by

Lihong

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March 27, 2026

AI Feedback Templates

5 AI Feedback Templates You Want to Steal Right Now

by

Lihong

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March 27, 2026

Most Frequent Questions About AI Feedback

The Most Frequent Questions About AI Feedback, Answered

by

Lihong

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March 27, 2026

User Experience

Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change

by

Chris

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March 19, 2024

The Principles of Remarkable Customer Experience: A CCO’s Perspective

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March 13, 2024

How CS Becomes MVP of the Executive Team

by

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February 29, 2024

Building Career Paths for Customer Success Managers

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February 28, 2024

Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock

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February 28, 2024

50 Things Every Customer Success Leader Should Know

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February 26, 2024

Speak the Language of the CFO When Setting the Customer Success Budget

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February 22, 2024

The 5 Stages of Digital Customer Success Maturity

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February 8, 2024

Should Pre-sales Report Into Customer Success or Sales?

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February 6, 2024

The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program

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February 1, 2024

Personalizing Digital Customer Success With the HEART Framework

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February 1, 2024

Unified Feedback: Aligning GTM Teams Around the Customer Voice

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October 11, 2023

Revenue and Relationships: Celebrating the Dual Mandate of CS Teams

by

Chris

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October 5, 2023

Boosting NRR

Boosting NRR: Early Indicators Every Revenue Leader Must Know

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September 27, 2023

Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps

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September 12, 2023

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