Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Champion Strategy: Build Stronger Relationships to Reduce Churn Risk
Champion Strategy: Build Stronger Relationships to Reduce Churn Risk
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Sep 1, 2020
Building a High-Performing Customer Success Team: Insights from David Ginsburg
Building a High-Performing Customer Success Team: Insights from David Ginsburg
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Aug 24, 2020
Customer Success Strategy: Is Your Company Truly Customer-Centric?
Customer Success Strategy: Is Your Company Truly Customer-Centric?
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Jun 22, 2020
How Customer Success Culture Evolved by Breaking Down Silos
How Customer Success Culture Evolved by Breaking Down Silos
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Jun 17, 2020
How to Evolve Your Customer Success Strategy for Real Results
How to Evolve Your Customer Success Strategy for Real Results
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Jun 10, 2020
A Quick Guide to Gauging Customer Health During the Pandemic
A Quick Guide to Gauging Customer Health During the Pandemic
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May 20, 2020
The CCO’s Guide to Scaling Customer Success
The CCO’s Guide to Scaling Customer Success
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May 18, 2020
COVID-19 Sales Impact: Why Your Sales Team Isn’t Closing Better Deals
COVID-19 Sales Impact: Why Your Sales Team Isn’t Closing Better Deals
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May 12, 2020
Who Should Own Renewals and Upsells: Sales or Customer Success?
Who Should Own Renewals and Upsells: Sales or Customer Success?
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May 11, 2020
How to Streamline Your Customer Success Workflow for Better Retention
How to Streamline Your Customer Success Workflow for Better Retention
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Apr 28, 2020
Making 1:1 Meetings Count in the Era of Remote Work
Making 1:1 Meetings Count in the Era of Remote Work
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Apr 20, 2020
Horizontal Move Career CSM: Unlock Growth in Customer Success
Horizontal Move Career CSM: Unlock Growth in Customer Success
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Apr 13, 2020

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