TheySaid asks your customers bite-sized questions along their journey, then quantifies the value customers receive so that Customer Success, Revenue, and Growth teams can:
- Measure the true value to customers (no more selfish NPS!)
- Spot risks and growth opportunities based on responses
- Track product market fit
- Automate customer journey mapping insights
What They Said...
Everyone's talking about NPS — but TheySaids's approach is a way better methodology for risk assessment. It's really well tailored to a Customer Org, and it is lighter weight to get rolling than other tools available.
Tom Krackeler COO at Zuora
TheySaid came in and saved the day. Too often in Success things come out of left field. But with TheySaid, we don't have any more 'out of nowhere' experiences. We have infinitely more visibility into out customer base and are more attuned to how they feel, whether they're showing signals of risks or indications of expansion.
Lacey Everson Customer Success Manager of Growth at branch
TheySaid makes net retention easy. After a super easy implementation, we were able to immediately start measuring the value we provide to testRigor customers and then take action on risks and growth opportunities in real-time. The insights TheySaid gives us blow NPS out of the water.
Artem Golubev Co-founder & CEO at testRigor
NPS tells you who could be at risk, but TheySaid tells you specifically who they are and why.
Ben Michael Director of Revenue Operations at jamf
We're super pumped about TheySaid — it's helping us streamline the customer request and prioritization process, allowing us to advocate better for our customers.
Cara Harrick manager of Customer Success at amplemarket
Shortly after launch, we retained and grew several opportunities TheySaid identified. We're also able to identify the needs of out customers and address their problems quickly.
Ben Nye SVP of Customer Success at MployerAdvisor
Most CS platforms give you NPS and CSAT data, but TheySaid actively asks customers about their experience throughout their journey.
Brian Hartley Sr. Director of Customer Success at RFP 360