What is Customer Perceived Value? 

Designed for B2B sales, marketing, and success leaders, Customer Perceived Value assesses the four pillars of B2B customer experience (Problem, Product, People and Price) delivering actionable customer insights, that:

  • Identify new growth/expansion opportunities
  • Increase net retention and renewals 
  • Uncover key deficits in the product and/or service 
  • Inform competitive positioning and messaging… and more
Customer Perceived Value


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Watch Lihong's Gainsight Pulse Presentation

TheySaid's CEO, Lihong Hicken Presented at Gainsight Pulse '23 on "Finally! An Actionable New Metric for Growing Customer Revenue." 

Watch it here. 

Lihong Hicken Gainsight Pulse 23 Customer Perceived Value