Digital Customer Success Across Customer Journey
Learning from customers 1:1 isn’t scalable.
Elevate your understanding of customer value across their journey with TheySaid's proactive, automated VoC platform to:


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Understand and optimize digital engagement that increases customer satisfaction and value

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Discover churn risks before they become a problem

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Uncover upsell opportunities at the exact right moment in the journey

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Guide product towards feature requests that impact customer value the most

Let customers guide you to value
Whether focused on churn prevention, upsells, or digital success performance, TheySaid helps you understand why customers get value across all segments.
Journey Pulses
Continuous measurement of customer value throughout their entire journey, utilizing automated emails, live conversation capture, and on-demand question links for nuanced understanding and engagement.
Customer Perceived Value
Validate and quantify the effectiveness of your process, product, and team’s ability to solve customer pain and pinpoint the customer segments most impacted by changes.
Upsell Feed
Identifies and channels upsell opportunities within your customer base, transforming them into high-intent, sales-ready leads for maximized revenue and customer retention opportunities.

That's what TheySaid

See what our customers think of our work

  • Branch App

    Too often in Sales things come out of left field. But with TheySaid, we don't have any more 'out of nowhere' experiences. We have infinitely more visibility into our customer base and are more attuned to how they feel, whether they're showing signals of risks or indications of expansion.

    Lacey Everson Strategic Account Manager at Branch

  • Zuora Logo

    Everyone's talking about NPS — but TheySaids's approach is a way better methodology for risk assessment. It's really well tailored to GTM orgs, and it is lighter weight to get rolling than other tools available.

    Tom Krackeler CXO at Zuora

  • Jamf

    Old-school VoC tells you who could be at risk, but TheySaid tells you specifically who they are and why.

    Ben Michael Director of RevOps at Jamf

  • Amplemarket Logo

    We're super pumped about TheySaid — it's helping us streamline the customer request and prioritization process, allowing us to advocate better for our customers.

    Cara Harrick Head of Customer Success at Amplemarket

  • testRigor logo

    TheySaid makes net retention easy. After a super easy implementation, we were able to immediately start measuring the value we provide to testRigor customers and then take action on risks and growth opportunities in real-time. The insights TheySaid gives us blow our last VoC system out of the water.

    Artem Golubev Co-founder & CEO at testRigor

  • MployerAdviso

    Shortly after launch, we retained and grew several opportunities TheySaid identified. We're also able to identify the needs of out customers and address their problems quickly.

    Ben Nye SVP of Customer Success at MployerAdvisor

  • DX logo

    Most CX platforms give you NPS and CSAT data, but TheySaid actively asks customers about their experience throughout their journey.

    Brian Hartley Head of CX at DX

Customers tell the real reasons they churn long before renewal. Ready to listen?

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