Theysaid newsletter

Nov 30, 2022 4:08:06 PM

Emily Ryan has over 15 years of experience coordinating teams across Sales, Post-sales, and Product/Delivery to ensure s...

Nov 16, 2022 4:00:00 PM

Last month we announced the release of the third issue of the 2.0 magazine, titled Product Market Fit. In it, the commun...

Sep 7, 2022 4:00:00 PM

For this newsletter issue, we handed the reins over to a team of Customer Success experts at SV Academy who asked their ...

Aug 4, 2022 10:18:59 AM

For this week’s newsletter issue, we asked over 10 Customer Success leaders this question: “What’s one skill every CSM n...

Jul 13, 2022 4:47:28 PM

Shreesha Ramdas, 7+ year CEO of the Customer Success platform Strikedeck (acquired by Medallia in 2019), is passionate a...

Jun 9, 2022 9:51:41 AM

If you read any recent article about creating a great onboarding experience for customers, you will undoubtedly hear abo...

May 26, 2022 10:20:56 AM

When Nick Chang joined Palo Alto Networks in September 2021 as Global Head of Network Security CS, he saw a fast-moving ...

May 4, 2022 5:10:00 PM

Ethan Beute has spent the last three years hosting The Customer Experience Podcast and the last ten years of his career ...

Apr 20, 2022 5:09:09 PM

“I’m looking for best practices for career laddering” “I need new strategies to retain top CSMs” “I’m concerned about my...

Apr 13, 2022 4:13:56 PM

To celebrate our 100th newsletter, we asked 100 Customer Success leaders to answer this question in one sentence: “What'...

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