TheySaid Blog

Browse our blog for tips, insights, and stories on simplifying work and making a difference at your organization

TheySaid 3.0 Launch

TheySaid 3.0 — Our Biggest Ever Product Release

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Lihong

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October 19, 2025

Tips & Tricks for Gathering Better Feedback with AI

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Lihong

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March 27, 2026

AI Feedback Templates

5 AI Feedback Templates You Want to Steal Right Now

by

Lihong

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March 27, 2026

Most Frequent Questions About AI Feedback

The Most Frequent Questions About AI Feedback, Answered

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Lihong

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March 27, 2026

Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen

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March 23, 2021

Is Your Low-Touch Model Really Just Customer Support *Plus*?

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February 22, 2021

Customer Success Leaders: It's Time to Level Up Your Finance Game

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January 18, 2021

How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)

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November 18, 2020

Use This 5-Question Rubric to Help Your Success Team Level Up

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October 5, 2020

How Customer Marketing and Customer Success Work Together

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September 29, 2020

Champion Strategy: Build Stronger Relationships to Reduce Churn Risk

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September 1, 2020

Building a High-Performing Customer Success Team: Insights from David Ginsburg

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August 24, 2020

Customer Success Strategy: Is Your Company Truly Customer-Centric?

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June 22, 2020

How Customer Success Culture Evolved by Breaking Down Silos

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June 17, 2020

How to Evolve Your Customer Success Strategy for Real Results

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June 10, 2020

A Quick Guide to Gauging Customer Health During the Pandemic

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May 20, 2020

The CCO’s Guide to Scaling Customer Success

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May 18, 2020

COVID-19 Sales Impact: Why Your Sales Team Isn’t Closing Better Deals

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May 12, 2020

Who Should Own Renewals and Upsells: Sales or Customer Success?

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May 11, 2020

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