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The Latest 2.0 Magazine is Out: Customer-Led Growth
Feb 1, 2022 12:00:00 AMToday we released the second issue of Nuffsaid’s 2.0 magazine: Customer-Led Growth. Like our previous issue, each chapte...
Customer Success Leaders: It's Time to Level Up Your Finance Game
Jan 18, 2021 12:41:10 PMLast week we held a live Q&A with four Finance leaders on how senior-level Customer Success executives should approa...
"Deliver on the Trusted Partner Promise" and Other Advice for Founding a Customer Success Team
Aug 24, 2020 8:55:14 AM“When Customer Success comes as an afterthought, it means the company isn’t truly committed to the customer’s success. I...
Lucidworks’ CCO on Dismantling Silos, Evolving Team Structure, and Defining a Culture Around Customer Success
Jun 17, 2020 8:57:35 AMIn less than two years, Jess Jurva went from managing a regional Customer Success team at Lucidworks to running the enti...
The CCO’s Guide to Scaling Customer Success
May 18, 2020 8:42:24 AM“Early on in my career, I wanted to focus on helping customers achieve value from products—and I’ve been learning as I g...
Advice for Quickly Advancing in Customer Success, From One of the Valley's Rising Stars
May 5, 2020 8:29:43 AMEvery Customer Success organization needs to hire for potential and skill. There simply isn’t enough history behind the ...
[Podcast] Common mistakes in early-stage fundraising
Mar 27, 2020 4:08:00 PMThe first mistake founders often make when fundraising is starting too late: they begin talking to investors when they n...
[Podcast] Setting up a customer health score that means something
Mar 20, 2020 2:01:00 PMFor executives who are inherently short on time, it makes sense to to try and drive toward business metrics that point t...
[Podcast] Product usage is a vanity metric
Mar 17, 2020 11:12:19 AMWhen evaluating a customer’s risk for churning, companies tend to instinctively over-index on product usage. Are custome...
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