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50 Things Every Customer Success Leader Should Know
50 Things Every Customer Success Leader Should Know
Feb 16, 2024 2:25:38 PM

We asked Customer Success leaders from different industries, backgrounds, and current company sizes to answer the questi...

Issue #108: Retaining Underrepresented Talent Comes Down to 2 Things
Issue #108: Retaining Underrepresented Talent Comes Down to 2 Things
Sep 7, 2022 4:00:00 PM

For this newsletter issue, we handed the reins over to a team of Customer Success experts at SV Academy who asked their ...

Issue #107: The One Skill Every CSM Needs to Become a Leader
Issue #107: The One Skill Every CSM Needs to Become a Leader
Aug 4, 2022 10:18:59 AM

For this week’s newsletter issue, we asked over 10 Customer Success leaders this question: “What’s one skill every CSM n...

Issue #101: Two Career Ladders to Climb in Customer Success
Issue #101: Two Career Ladders to Climb in Customer Success
Apr 20, 2022 5:09:09 PM

“I’m looking for best practices for career laddering” “I need new strategies to retain top CSMs” “I’m concerned about my...

Issue #69: The Fast & Furious Career Path of Kellie Capote
Issue #69: The Fast & Furious Career Path of Kellie Capote
Aug 18, 2021 4:06:22 PM

Despite working in an industry where job postings for VPs ask for 10+ years of experience, Gainsight’s Kellie Capote mov...

Issue #57: How CS Becomes MVP of the Executive Team
Issue #57: How CS Becomes MVP of the Executive Team
May 26, 2021 5:31:34 PM

Following the launch of the 2.0 magazine, we’re hosting a 4-part roundtable series designed to move the function of Cust...

Issue #46: Career Lessons From 15 Years in Tech
Issue #46: Career Lessons From 15 Years in Tech
Mar 10, 2021 10:00:00 AM

Recently I posted a list of lessons I’ve learned from 15 years and 5 companies in the tech startup scene in New York. I’...

 
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