Theysaid newsletter

Sep 7, 2022 4:00:00 PM

For this newsletter issue, we handed the reins over to a team of Customer Success experts at SV Academy who asked their ...

Aug 4, 2022 10:18:59 AM

For this week’s newsletter issue, we asked over 10 Customer Success leaders this question: “What’s one skill every CSM n...

Apr 20, 2022 5:09:09 PM

“I’m looking for best practices for career laddering” “I need new strategies to retain top CSMs” “I’m concerned about my...

Dec 22, 2021 1:48:59 PM

In a Customer-Led Growth company, CCOs are put in a unique position. Because the entire company obsesses over the value ...

Nov 17, 2021 8:00:00 AM

Krista Anderson-Copperman is decidedly one of the most important pioneers in the Customer Success space. 20 years ago sh...

Aug 18, 2021 4:06:22 PM

Despite working in an industry where job postings for VPs ask for 10+ years of experience, Gainsight’s Kellie Capote mov...

Mar 10, 2021 10:00:00 AM

Recently I posted a list of lessons I’ve learned from 15 years and 5 companies in the tech startup scene in New York. I’...