Theysaid newsletter

Mar 17, 2022 11:35:05 AM

Of course your CEO says they're "customer first". But how does that claim actually show up in their actions? This week, ...

Oct 13, 2021 4:24:22 PM

Recently on the ‘nuffsaid podcast we spoke with Dave Jackson, CEO of TheCustomer.Co about his new book, Customer-Led Gro...

Aug 4, 2021 1:27:00 PM

How does CS Ops mature? We’ve been doing a lot of thinking about CS Ops (thanks to everyone who has shared their perspec...