Theysaid newsletter

Dec 8, 2021 4:10:18 PM

There are a handful of leaders pushing forward the way we think about CS Ops: Jeff Beaumont, Gitlab’s Director of CS Ops...

Nov 3, 2021 4:31:33 PM

Seth Wylie kicked off his journey in CS Ops over 5 years ago at InsightSquared. During his time there he became a Gainsi...

Oct 27, 2021 4:28:39 PM

Zeina Marcotte, Director of SaaS Customer Success Strategy and Operations at LinkedIn, leads a highly sophisticated CS O...

Sep 29, 2021 5:05:33 PM

As companies are putting the nuts and bolts in place for their tech-touch (a.k.a. digital-led) programs, there’s one rol...