Theysaid newsletter | Customer experience

Issue #84: Scaling an “Effortless Experience” With the APACE Framework

Issue #84: Scaling an “Effortless Experience” With the APACE Framework

Dec 1, 2021 4:05:00 PM

There’s a pattern among many of the best CCOs: they weren’t “raised” in Customer Success, or at least they’ve had roles ...

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Issue #20: The Four Points of Friction Between Sales and Success

Issue #20: The Four Points of Friction Between Sales and Success

Sep 9, 2020 4:01:53 PM

Before you can build a great customer experience, you must have a strong Sales <> Success handoff. If Sales overse...

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