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Issue #104: Time To Value: Vanity Metric or Important Signal?
Issue #104: Time To Value: Vanity Metric or Important Signal?
Jun 9, 2022 9:51:41 AMIf you read any recent article about creating a great onboarding experience for customers, you will undoubtedly hear abo...
Issue #58: Why CSMs Must Act Like Psychologists
Issue #58: Why CSMs Must Act Like Psychologists
Jun 2, 2021 5:42:00 PMI believe the psychology of the customer’s emotional experience is a building block for Customer Success. By definition,...
Issue #52: Do’s and Don’ts of NPS
Issue #52: Do’s and Don’ts of NPS
Apr 21, 2021 4:00:08 PMThere’s an ongoing debate within Customer Success about the merit of NPS and its correlation to retention rates. So when...
Issue #4: Gauging churn risk during the pandemic
Issue #4: Gauging churn risk during the pandemic
May 20, 2020 5:12:00 PMAn excerpt from: Gauging customer health during the pandemic The burning question among Success leaders right now is, “H...
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