Theysaid newsletter

Mar 31, 2022 10:18:07 AM

The Great Resignation continues to cause problems for CS leaders that need to grow and retain their strong existing tale...

Jul 21, 2021 4:39:00 PM

You’ve probably heard of Vista Equity Partners, one of the world’s most successful private equity firms. They’re known f...

Mar 17, 2021 4:38:39 PM

The following is Max’s response to the question, “What does your interview process look like for CSMs at Intercom and ho...

Feb 10, 2021 1:57:00 PM

The following is a summary of advice Chitra gave in a recent interview. Most CS leaders understand that the best CSMs ar...

Dec 2, 2020 3:59:43 PM

For one reason or another, many Customer Success leaders need to be able to hire junior CSMs with potential and then gro...