Theysaid newsletter

Apr 13, 2022 4:13:56 PM

To celebrate our 100th newsletter, we asked 100 Customer Success leaders to answer this question in one sentence: “What'...

Dec 22, 2021 1:48:59 PM

In a Customer-Led Growth company, CCOs are put in a unique position. Because the entire company obsesses over the value ...

Jul 28, 2021 5:09:00 PM

After leading Customer Success as a VP and CCO at companies like Salesforce, TEAM Informatics, and Act-On Software, Matt...

Jun 16, 2021 1:07:00 PM

It was 2008 when Jeb Dasteel was named Chief Customer Officer at Oracle, after leadership roles in Sales, Consulting, an...

May 12, 2021 4:06:49 PM

This week we launched the first ever magazine for Customer Success. It's titled 2.0. And the inaugural issue explores ho...

Mar 31, 2021 4:15:00 PM

To wrap up Women’s History Month, we’re highlighting the best career advice from the incredible women driving Customer S...

Dec 30, 2020 3:05:19 PM

This week marks the end of 2020, one of the most unusual and challenging years in modern history. We'd like to say goodb...

Dec 23, 2020 3:57:29 PM

This week’s newsletter features an excerpt from Chapter 1 in Rick Adam’s latest book, Practical Customer Success Managem...