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Issue #100: 100 Lessons from 100 Customer Success Leaders
Apr 13, 2022 4:13:56 PMTo celebrate our 100th newsletter, we asked 100 Customer Success leaders to answer this question in one sentence: “What'...
Issue #87: Use This Rubric to Become the Customer Success Executive Your Company Needs
Dec 22, 2021 1:48:59 PMIn a Customer-Led Growth company, CCOs are put in a unique position. Because the entire company obsesses over the value ...
Issue #66: Make The Move From CCO to COO
Jul 28, 2021 5:09:00 PMAfter leading Customer Success as a VP and CCO at companies like Salesforce, TEAM Informatics, and Act-On Software, Matt...
Issue #60: Oracle’s First CCO on Why You Need to Help Close Deals
Jun 16, 2021 1:07:00 PMIt was 2008 when Jeb Dasteel was named Chief Customer Officer at Oracle, after leadership roles in Sales, Consulting, an...
Issue #55: The Rise of the Strategic CCO
May 12, 2021 4:06:49 PMThis week we launched the first ever magazine for Customer Success. It's titled 2.0. And the inaugural issue explores ho...
Issue #49: 15 Customer Success Leaders Share Their Best Career Advice
Mar 31, 2021 4:15:00 PMTo wrap up Women’s History Month, we’re highlighting the best career advice from the incredible women driving Customer S...
Issue #36: 2020 Year in Review
Dec 30, 2020 3:05:19 PMThis week marks the end of 2020, one of the most unusual and challenging years in modern history. We'd like to say goodb...
Issue #35: The 14 Tenets of Customer Success Management
Dec 23, 2020 3:57:29 PMThis week’s newsletter features an excerpt from Chapter 1 in Rick Adam’s latest book, Practical Customer Success Managem...