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Issue #73: 1 Thing You Can Do This Quarter to Influence the ICP
Issue #73: 1 Thing You Can Do This Quarter to Influence the ICP
Sep 15, 2021 4:35:56 PMSuccess Happy Hour is a weekly newsletter for Customer Success leaders. Each week we feature one digestible piece of adv...
Issue #64: A Quick Guide to Informing the ICP
Issue #64: A Quick Guide to Informing the ICP
Jul 14, 2021 4:38:00 PMRupal Nishar recently joined the ‘nuffsaid podcast to talk about how Customer Success should work with other functions t...
Issue #43: Why Risk Forecasting Should Be in Your DNA
Issue #43: Why Risk Forecasting Should Be in Your DNA
Feb 17, 2021 4:25:29 PMThe following is Pat’s response to the question, “You’ve advocated for risk forecasting rather than risk assessment. Can...
Issue #22: 3 steps to create a feedback loop between CS, Product, and Marketing
Issue #22: 3 steps to create a feedback loop between CS, Product, and Marketing
Sep 23, 2020 2:13:11 PMCustomer Success leaders have a big role: they’re responsible for championing customers across the company. Product need...
Issue #19: Face it, your champion strategy is weak. Here's how to get it right
Issue #19: Face it, your champion strategy is weak. Here's how to get it right
Sep 2, 2020 9:20:00 AMAn excerpt from Face it, your champion strategy is weak. Use this scorecard to get it right. Written in collaboration wi...
Issue #16: When is the right time to introduce Customer Success?
Issue #16: When is the right time to introduce Customer Success?
Aug 12, 2020 4:53:00 PMThere are 3 key moments along the customer journey where it makes sense to make the introduction; Pre-Sale, Point of Sal...
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