Theysaid newsletter

Nov 10, 2021 4:11:30 PM

We know onboarding is critical: if your customer never fully implements the product, if the end-user isn’t fully trained...

Mar 24, 2021 4:56:53 PM

Last week we hosted a panel discussion on creating a low-touch engagement model. The discussion featured Boaz Maor (CCO ...

Feb 3, 2021 1:15:00 PM

There’s no doubt that growing a CS team from one that owns everything post-sale to one with narrowly defined goals and s...

Nov 4, 2020 3:24:42 PM

There’s a consistent playbook for building foundational elements of Customer Success. Most companies start by segmenting...