Theysaid newsletter

May 5, 2021 4:13:28 PM

CS Operations is an up-and-coming role within Customer Success. If we’re to get up to speed and create CS Ops roles with...

Jul 29, 2020 4:39:00 PM

Written by: These days, buyers have more choices, are better informed, and expect a superior customer experience. As Cus...

Apr 29, 2020 4:58:00 PM

From an interview with: All customers aspire to work with the “trusted partner” CSM. This CSM deeply understands the ind...