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COVID-19 Causing Sales to Oversell? It’s the Success Leader’s Problem to Fix
COVID-19 Causing Sales to Oversell? It’s the Success Leader’s Problem to Fix
May 12, 2020 9:35:12 AMSurprise! If the Sales team isn’t closing good deals, it’s your fault not theirs. If you search for “close better deals”...
We'll be working remote for another 6+ months. Time for a 1:1 tune-up.
We'll be working remote for another 6+ months. Time for a 1:1 tune-up.
Apr 20, 2020 8:01:39 AMOftentimes, one-on-one meetings are hurried, disorganized check-ins or quick performance reviews that get overlooked or ...
CSMs: Considering a horizontal move to progress your career? Read this first.
CSMs: Considering a horizontal move to progress your career? Read this first.
Apr 13, 2020 8:25:23 AMIn recent years I’ve had a number of former colleagues and mentees ask whether Customer Success is a good career—and if ...
I’m sorry, but “lack of adoption” and “lost champion” aren’t reasons for customer churn
I’m sorry, but “lack of adoption” and “lost champion” aren’t reasons for customer churn
Mar 30, 2020 12:03:59 PMThe title of this piece is intentionally snarky. Here’s the full story… After interviewing dozens of Chief Customer Offi...
Day 1: Product idea. Day 2: Core values
Day 1: Product idea. Day 2: Core values
Mar 23, 2020 9:16:00 AMTech news publications have been pouring out horror stories about imploding company cultures—places where companies left...
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