Theysaid newsletter

Mar 31, 2022 10:18:07 AM

The Great Resignation continues to cause problems for CS leaders that need to grow and retain their strong existing tale...

Mar 17, 2022 11:35:05 AM

Of course your CEO says they're "customer first". But how does that claim actually show up in their actions? This week, ...

Jan 12, 2022 4:13:24 PM

FEATURING: Jason Baldree (CCO at Alida), Nicole Alrubaiy (VP of Customer Success at Ping Identity), Emily Garza (VP of C...

Dec 16, 2021 8:52:39 AM

It’s the end of the year—a time when, among the festivities, we are given a chance to reflect on the challenges and cele...

Oct 20, 2021 5:13:47 PM

Just one conversation with CCO, Rachael Powell, reflects her deep experience and understanding of organizational strateg...

Oct 6, 2021 4:25:17 PM

In partnership with the CS community, we recently published an article on why Customer Success has the best opportunity ...

Sep 8, 2021 4:52:57 PM

Sasi Yajamanyam has spent the last ten years of his career in Customer Success, working in a variety of roles. He set up...

Apr 14, 2021 7:25:00 AM

Dave Jackson, CEO of TheCustomer.Co, wrote a popular post on LinkedIn where he argued that ownership in business “create...

Jan 28, 2021 7:32:15 AM

In the Customer Success community, we're faced with the common challenge of 'being more proactive'. You hear it all the ...

Nov 11, 2020 3:33:21 PM

The following is a summarized excerpt from Dennis Geelen’s new book, The Zero In Formula: The Definitive Guide to Sustai...

Prev 1 2 Next