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Issue #111: Your Tech Stack Prioritization Is Failing You in This Economy
Feb 8, 2023 4:29:36 PMWhen it comes to investing in the stock market, Warren Buffet famously offered the advice to “Be fearful when others are...
Issue #109: Owning Product Market Fit Is Your Future
Nov 16, 2022 4:00:00 PMLast month we announced the release of the third issue of the 2.0 magazine, titled Product Market Fit. In it, the commun...
Issue #106: Elevate Your Customer Onboarding Experience With the CEO of Strikedeck
Jul 13, 2022 4:47:28 PMShreesha Ramdas, 7+ year CEO of the Customer Success platform Strikedeck (acquired by Medallia in 2019), is passionate a...
Issue #91: How 4 Leaders Influence the ICP (A Sneak Peek of Our New Magazine)
Jan 26, 2022 4:24:25 PMSome news: We have the next issue of the 2.0 magazine, print copies, in hand. We haven’t officially launched it yet (che...
Issue #89: SKOs Are Going Virtual (Again). How 4 CS Leaders Are Reformatting Their Sessions
Jan 12, 2022 4:13:24 PMFEATURING: Jason Baldree (CCO at Alida), Nicole Alrubaiy (VP of Customer Success at Ping Identity), Emily Garza (VP of C...
Issue #88: Customer Success Is Not a Department—It’s a Business Model Innovation
Jan 5, 2022 4:56:51 PMThe following is an excerpt from Bill Cushard’s article “The Business Model Innovation of Customer Success”. We are thin...
Issue #82: Companies Are Demanding Higher-Powered CCOs. Here’s What You Need to Know
Nov 17, 2021 8:00:00 AMKrista Anderson-Copperman is decidedly one of the most important pioneers in the Customer Success space. 20 years ago sh...
Issue #71: A CCO’s Blueprint for Owning Presales: Making the Case, Metrics, and More
Sep 1, 2021 2:36:00 PMAlex Hesterberg cut his teeth in Customer Success 20+ years ago in Consulting, then Services. Since then, he’s gone on t...
Issue #68: A System for Pulling CCOs Out of the Weeds
Aug 11, 2021 4:03:14 PMAs you climb the career ladder in Customer Success, it can feel natural to operate in the same way you did at lower leve...
Issue #62: Partnering with DevRel (Advice for CS leaders in platform companies)
Jun 30, 2021 4:38:00 PMHi everyone — Nick here. I’m taking over SHH to share an interview that digs into a hidden opportunity: the partnership ...
