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Issue #59: What Your Onboarding Experience is Missing: a Customer Enablement Content Strategy
Jun 9, 2021 2:06:00 PMIn her new book, Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions, Donna Weber ...
Issue #45: A Customer Advisory Board Plan That Works
Mar 3, 2021 8:00:00 AMThe following is Rebecca’s response to the question, “You’ve helped develop and run Customer Advisory Boards at multiple...
Issue #39: How to Approach the Customer Maturity Index
Jan 20, 2021 5:57:00 PMThe following is Boaz’s response to the question, “Can you give us an overview of what a Customer Maturity Index is, and...
Issue #38: 5 Tips for Building a Customer Advocacy Program
Jan 13, 2021 5:40:00 PMThe following is Alex’s response to the question, “How would you recommend other Customer Success leaders think about bu...
Issue #33: My 90-Day Plan for Building a Robust CX Org
Dec 9, 2020 4:12:39 PMI joined the startup ALAN as the Director of Customer Experience in August 2020, during a volatile time in SaaS due to t...
Issue #23: Ed Powers on the future of Customer Success
Sep 30, 2020 3:31:51 PM“History doesn’t repeat itself, but it often rhymes.” — Mark Twain I think Customer Success is going to go through what ...
Issue #17: Defining Champion, Power User, and Buyer
Aug 19, 2020 4:44:53 PMMany of us recall the “old days” when software was sold on a CD or DVD. Post-sale activities were managed by Account Man...
Issue #7: The value measurement maturity model
Jun 10, 2020 4:06:00 PMAn excerpt from: Why aren’t we measuring if customers are successful? Our customers don’t come to us because they want a...
