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AI: Customer Concierge At Your Service
Jul 19, 2024 12:00:35 PMIntroducing our AI “customer concierge” that's revolutionizing how businesses engage with customers online. Unlike gener...
Top 5 Free Survey Tools (+ the Power Conversational Surveys)
Jul 1, 2024 1:45:25 PMIn this post, we’ll explore the top five free survey tools specifically curated for revenue leaders. We will introduce E...
I’m sorry, but “lack of adoption” & “lost champion” aren’t reasons for customer churn
May 23, 2024 1:26:46 PMThe title of this piece is intentionally snarky. Here’s the full story… After interviewing dozens of Chief Customer Offi...
Reframing the Growth Equation with CQLs
May 22, 2024 12:43:16 PMWho in Sales and Marketing doesn't want high-quality leads? Acquiring these efficiently could be a game-changer for most...
How B2B Subscription Businesses are Adapting to the SaaS Slow Down with Randy Wootton
Mar 22, 2024 9:34:10 AMIn our conversation with Randy Wootton, CEO of Maxio, we discuss intricate challenges and shifts within the SaaS (Softwa...
Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
Mar 19, 2024 1:11:23 PMIn the ever-evolving landscape of SaaS metrics, one key indicator has risen to prominence: Net Dollar Retention (NDR). T...
The Principles of a Remarkable Customer Experience: A Chief People Officer Turned CCO’s Perspective
Mar 13, 2024 10:27:00 AMFEATURING RACHAEL POWELL, FORMER CHIEF CUSTOMER OFFICER AT XERO This article is part of our 2.0 Leadership Series, where...
How CS Becomes MVP of the Executive Team
Feb 29, 2024 9:29:19 AMFollowing the launch of the 2.0 magazine, we’re hosting a 4-part roundtable series designed to move the function of Cust...
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
Feb 28, 2024 1:46:21 PMFEATURING: Alastair Woolcock, Chief Strategy & Revenue Officer (CSRO) at Revenue.io Follow Alastair on LinkedIn Thro...
Career Pathing for CSMs | TheySaid
Feb 28, 2024 12:53:00 PMBuilding career paths is one of the most rewarding parts of being on a leadership team. You get to see people grow and d...
50 Things Every Customer Success Leader Should Know
Feb 26, 2024 12:53:00 PMWe asked Customer Success leaders from different industries, backgrounds, and current company sizes to answer the questi...
Speak the Language of the CFO When Setting the Customer Success Budget
Feb 22, 2024 3:13:00 PMHas your CFO asked about your plan to “be more efficient?" Customer Success is the only department that grows at (almost...
The 5 Stages of Digital Customer Success Maturity
Feb 8, 2024 1:55:00 PMMarley Wagner shared her company’s sophisticated Digital Customer Success maturity framework. Marley waslk us through ea...
Should Pre-sales Report Into Customer Success or Sales?
Feb 6, 2024 1:40:00 PMPre-sales (PS) plays a critical role in ensuring customers are a good fit, which begs the question: should the function ...
Personalizing Digital CS With the HEART Framework
Feb 1, 2024 10:12:00 AMIn this newsletter, you’ll read insights from Jyo Shukla’s book about building customer-centricity into the DNA of your ...
The Future of Digital CS? Take a Look at Brian LaFaille's Program
Feb 1, 2024 10:02:00 AMBack in 2019, when Google acquired Looker for the small sum of $2.6B, Brian LaFaille’s team quickly went from selling to...
Unified Feedback, Unified Front: Aligning GTM Teams with the Pulse of Customer Voice
Oct 11, 2023 9:39:46 PMThe voice of the customer is more than just feedback; it's the cornerstone of a thriving business. When customers share ...
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Oct 5, 2023 2:13:37 PMAs we commemorate Customer Service Week, an occasion dedicated to spotlighting the contributions of those who nurture cu...
The Ultimate Guide to Boosting NRR: A Deep Dive Into Early Indicators for Revenue Leaders
Sep 27, 2023 2:47:08 PMLearnings from interviews with 500+ Revenue and Customer Leaders Attention all revenue leaders – CCOs, CS, CROs, and Sal...
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
Sep 12, 2023 10:47:43 AMNet Promoter Score (NPS) is a one-question metric that is tracked by two-thirds of the Fortune 1000 and is also celebrat...
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