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I’m sorry, but “lack of adoption” and “lost champion” aren’t reasons for customer churn
I’m sorry, but “lack of adoption” and “lost champion” aren’t reasons for customer churn
Mar 30, 2020 12:03:59 PMThe title of this piece is intentionally snarky. Here’s the full story… After interviewing dozens of Chief Customer Off...
[Podcast] Common mistakes in early-stage fundraising
[Podcast] Common mistakes in early-stage fundraising
Mar 27, 2020 4:08:00 PMThe first mistake founders often make when fundraising is starting too late: they begin talking to investors when they n...
Day 1: Product idea. Day 2: Core values
Day 1: Product idea. Day 2: Core values
Mar 23, 2020 9:16:00 AMTech news publications have been pouring out horror stories about imploding company cultures—places where companies left...
[Podcast] Setting up a customer health score that means something
[Podcast] Setting up a customer health score that means something
Mar 20, 2020 2:01:00 PMFor executives who are inherently short on time, it makes sense to to try and drive toward business metrics that point t...
[Podcast] Product usage is a vanity metric
[Podcast] Product usage is a vanity metric
Mar 17, 2020 11:12:19 AMWhen evaluating a customer’s risk for churning, companies tend to instinctively over-index on product usage. Are custome...
What We Did Right to Raise an $8.3M Seed Round
What We Did Right to Raise an $8.3M Seed Round
Feb 11, 2020 8:45:00 AMI'm excited to announce today that Nuffsaid secured a $4.3M seed round. (Edit: We raised an additional $4M shortly ...