Theysaid newsletter (10)

Jul 29, 2020 4:39:00 PM

Written by: These days, buyers have more choices, are better informed, and expect a superior customer experience. As Cus...

Jul 22, 2020 4:34:00 PM

From an interview with: Where Sales reps have traditionally been resistant to recording their calls, we've created a cus...

Jul 15, 2020 4:26:00 PM

From an interview with: For many teams, the initial shock of moving to remote work is over. But, in the words of Fast Co...

Jul 15, 2020 4:19:00 PM

From an interview with: In many companies, “Customer Marketing” is a new concept. Even Marketing teams don’t always get ...

Jul 1, 2020 4:13:00 PM

From an interview with Directors and VPs in Customer Success tend to quickly learn how important it is to coach and deve...

Jun 24, 2020 4:05:00 PM

An excerpt from: Everyone says they value customer success. These 9 questions verify if it's true Customer Success under...

Jun 17, 2020 4:05:00 PM

An interview with: When advocating for budget with your peer in Finance, the data should speak for itself. Finance doesn...

Jun 10, 2020 4:06:00 PM

An excerpt from: Why aren’t we measuring if customers are successful? Our customers don’t come to us because they want a...

Jun 3, 2020 3:19:00 PM

From an interview with: I fundamentally believe that a product is nothing without the users and customers who are willin...

May 27, 2020 3:00:00 PM

From an interview with: Many Sales orgs can be resistant to bringing in Customer Success before the deal is closed. It’s...

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