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Issue #4: Gauging churn risk during the pandemic
Issue #4: Gauging churn risk during the pandemic
May 20, 2020 5:12:00 PMAn excerpt from: Gauging customer health during the pandemic The burning question among Success leaders right now is, “H...
Issue #3: Scaling a right-touch customer experience model
Issue #3: Scaling a right-touch customer experience model
May 13, 2020 5:07:00 PMFrom an interview with: One of the first pieces of thought leadership around Customer Success that came out was that “yo...
Issue #2: Preventing the "overblown support team"
Issue #2: Preventing the "overblown support team"
May 6, 2020 4:59:00 PMWritten by: “How do you prevent CS from becoming an overblown support team for enterprise?” — The President of a promine...
Issue #1: The "trusted partner" promise
Issue #1: The "trusted partner" promise
Apr 29, 2020 4:58:00 PMFrom an interview with: All customers aspire to work with the “trusted partner” CSM. This CSM deeply understands the ind...
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