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Issue #51: Should Companies Stop Assigning Ownership?
Issue #51: Should Companies Stop Assigning Ownership?
Apr 14, 2021 7:25:00 AM

Dave Jackson, CEO of TheCustomer.Co, wrote a popular post on LinkedIn where he argued that ownership in business “create...

Issue #49: 15 Customer Success Leaders Share Their Best Career Advice
Issue #49: 15 Customer Success Leaders Share Their Best Career Advice
Mar 31, 2021 4:15:00 PM

To wrap up Women’s History Month, we’re highlighting the best career advice from the incredible women driving Customer S...

Issue #48: How Do You Transition Customers From High-Touch to Low-Touch?
Issue #48: How Do You Transition Customers From High-Touch to Low-Touch?
Mar 24, 2021 4:56:53 PM

Last week we hosted a panel discussion on creating a low-touch engagement model. The discussion featured Boaz Maor (CCO ...

Issue #47: Interview CSMs Like Intercom
Issue #47: Interview CSMs Like Intercom
Mar 17, 2021 4:38:39 PM

The following is Max’s response to the question, “What does your interview process look like for CSMs at Intercom and ho...

Issue #46: Career Lessons From 15 Years in Tech
Issue #46: Career Lessons From 15 Years in Tech
Mar 10, 2021 10:00:00 AM

Recently I posted a list of lessons I’ve learned from 15 years and 5 companies in the tech startup scene in New York. I’...

Issue #45: A Customer Advisory Board Plan That Works
Issue #45: A Customer Advisory Board Plan That Works
Mar 3, 2021 8:00:00 AM

The following is Rebecca’s response to the question, “You’ve helped develop and run Customer Advisory Boards at multiple...

Issue #43: Why Risk Forecasting Should Be in Your DNA
Issue #43: Why Risk Forecasting Should Be in Your DNA
Feb 17, 2021 4:25:29 PM

The following is Pat’s response to the question, “You’ve advocated for risk forecasting rather than risk assessment. Can...

Issue #42: Hiring for a Consultative Mindset—What To Look For in CSMs
Issue #42: Hiring for a Consultative Mindset—What To Look For in CSMs
Feb 10, 2021 1:57:00 PM

The following is a summary of advice Chitra gave in a recent interview. Most CS leaders understand that the best CSMs ar...

Issue #41: 5 Pieces of Advice for Scaling Customer Success
Issue #41: 5 Pieces of Advice for Scaling Customer Success
Feb 3, 2021 1:15:00 PM

There’s no doubt that growing a CS team from one that owns everything post-sale to one with narrowly defined goals and s...

Issue #40: What Does Proactive Customer Success Look Like to You?
Issue #40: What Does Proactive Customer Success Look Like to You?
Jan 28, 2021 7:32:15 AM

In the Customer Success community, we're faced with the common challenge of 'being more proactive'. You hear it all the ...

 
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