That's What TheySaid
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Issue #72: Reimagine Customer Success: Design Orgs Around Customer Value
Sep 8, 2021 4:52:57 PMSasi Yajamanyam has spent the last ten years of his career in Customer Success, working in a variety of roles. He set ...
Issue #71: A CCO’s Blueprint for Owning Presales: Making the Case, Metrics, and More
Sep 1, 2021 2:36:00 PMAlex Hesterberg cut his teeth in Customer Success 20+ years ago in Consulting, then Services. Since then, he’s gone on t...
Issue #70: Why Sales Engineering Should Live in CS
Aug 25, 2021 5:13:11 PMIt’s an honor to have had the word ‘Customer’ in my job title for more than 20 years, whether I was a Customer Support...
Issue #69: The Fast & Furious Career Path of Kellie Capote
Aug 18, 2021 4:06:22 PMDespite working in an industry where job postings for VPs ask for 10+ years of experience, Gainsight’s Kellie Capote m...
Issue #68: A System for Pulling CCOs Out of the Weeds
Aug 11, 2021 4:03:14 PMAs you climb the career ladder in Customer Success, it can feel natural to operate in the same way you did at lower le...
Issue #67: A Maturity Framework for CS Ops
Aug 4, 2021 1:27:00 PMHow does CS Ops mature? We’ve been doing a lot of thinking about CS Ops (thanks to everyone who has shared their perspe...
Issue #66: Make The Move From CCO to COO
Jul 28, 2021 5:09:00 PMAfter leading Customer Success as a VP and CCO at companies like Salesforce, TEAM Informatics, and Act-On Software, Ma...
Issue #65: A Philosophy on Hiring From Klue’s VP of CS
Jul 21, 2021 4:39:00 PMYou’ve probably heard of Vista Equity Partners, one of the world’s most successful private equity firms. They’re known f...
Issue #64: A Quick Guide to Informing the ICP
Jul 14, 2021 4:38:00 PMRupal Nishar recently joined the ‘nuffsaid podcast to talk about how Customer Success should work with other functions t...
Issue #63: 6 Lessons from 60+ Success Happy Hour Interviews
Jul 7, 2021 5:05:00 PMSince launching SHH early last year, we’ve published 62 issues from interviews with hundreds of Customer Success leade...