Theysaid newsletter (5)

Aug 25, 2021 5:13:11 PM

It’s an honor to have had the word ‘Customer’ in my job title for more than 20 years, whether I was a Customer Support E...

Aug 18, 2021 4:06:22 PM

Despite working in an industry where job postings for VPs ask for 10+ years of experience, Gainsight’s Kellie Capote mov...

Aug 11, 2021 4:03:14 PM

As you climb the career ladder in Customer Success, it can feel natural to operate in the same way you did at lower leve...

Aug 4, 2021 1:27:00 PM

How does CS Ops mature? We’ve been doing a lot of thinking about CS Ops (thanks to everyone who has shared their perspec...

Jul 28, 2021 5:09:00 PM

After leading Customer Success as a VP and CCO at companies like Salesforce, TEAM Informatics, and Act-On Software, Matt...

Jul 21, 2021 4:39:00 PM

You’ve probably heard of Vista Equity Partners, one of the world’s most successful private equity firms. They’re known f...

Jul 14, 2021 4:38:00 PM

Rupal Nishar recently joined the ‘nuffsaid podcast to talk about how Customer Success should work with other functions t...

Jul 7, 2021 5:05:00 PM

Since launching SHH early last year, we’ve published 62 issues from interviews with hundreds of Customer Success leaders...

Jun 30, 2021 4:38:00 PM

Hi everyone — Nick here. I’m taking over SHH to share an interview that digs into a hidden opportunity: the partnership ...

Jun 30, 2021 11:39:00 AM

There are a few distinct handoffs in a typical B2B company: when a customer is handed from Marketing to Sales, and Sales...

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