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Issue #61: Shape Up Your Partnership With Product - Advice From 3 Leaders
Issue #61: Shape Up Your Partnership With Product - Advice From 3 Leaders
Jun 30, 2021 11:39:00 AM

There are a few distinct handoffs in a typical B2B company: when a customer is handed from Marketing to Sales, and Sales...

Issue #60: Oracle’s First CCO on Why You Need to Help Close Deals
Issue #60: Oracle’s First CCO on Why You Need to Help Close Deals
Jun 16, 2021 1:07:00 PM

It was 2008 when Jeb Dasteel was named Chief Customer Officer at Oracle, after leadership roles in Sales, Consulting, an...

Issue #58: Why CSMs Must Act Like Psychologists
Issue #58: Why CSMs Must Act Like Psychologists
Jun 2, 2021 5:42:00 PM

I believe the psychology of the customer’s emotional experience is a building block for Customer Success. By definition,...

Issue #57: How CS Becomes MVP of the Executive Team
Issue #57: How CS Becomes MVP of the Executive Team
May 26, 2021 5:31:34 PM

Following the launch of the 2.0 magazine, we’re hosting a 4-part roundtable series designed to move the function of Cust...

Issue #56: Why CS Won’t Report to Sales in the Future
Issue #56: Why CS Won’t Report to Sales in the Future
May 19, 2021 4:09:40 PM

Wayne McCulloch just published The Seven Pillars of Customer Success. His new book outlines an adaptable framework for b...

Issue #55: The Rise of the Strategic CCO
Issue #55: The Rise of the Strategic CCO
May 12, 2021 4:06:49 PM

This week we launched the first ever magazine for Customer Success. It's titled 2.0. And the inaugural issue explores ho...

Issue #54: 10+ CS Ops Questions Answered
Issue #54: 10+ CS Ops Questions Answered
May 5, 2021 4:13:28 PM

CS Operations is an up-and-coming role within Customer Success. If we’re to get up to speed and create CS Ops roles with...

Issue #53: Lessons From Running CS Ops at Zoom, Gainsight, Stack Overflow, & More
Issue #53: Lessons From Running CS Ops at Zoom, Gainsight, Stack Overflow, & More
Apr 28, 2021 5:05:28 PM

Last week we hosted a panel discussion with four leaders on what they’ve learned from running CS Ops teams. The discussi...

Issue #52: Do’s and Don’ts of NPS
Issue #52: Do’s and Don’ts of NPS
Apr 21, 2021 4:00:08 PM

There’s an ongoing debate within Customer Success about the merit of NPS and its correlation to retention rates. So when...

 
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