Theysaid newsletter (8)

Jan 6, 2021 3:43:30 PM

The following is Rav’s response to the question, “How would you recommend founders go about creating an incentive struct...

Dec 30, 2020 3:05:19 PM

This week marks the end of 2020, one of the most unusual and challenging years in modern history. We'd like to say goodb...

Dec 23, 2020 3:57:29 PM

This week’s newsletter features an excerpt from Chapter 1 in Rick Adam’s latest book, Practical Customer Success Managem...

Dec 9, 2020 4:12:39 PM

I joined the startup ALAN as the Director of Customer Experience in August 2020, during a volatile time in SaaS due to t...

Dec 2, 2020 3:59:43 PM

For one reason or another, many Customer Success leaders need to be able to hire junior CSMs with potential and then gro...

Nov 11, 2020 3:33:21 PM

The following is a summarized excerpt from Dennis Geelen’s new book, The Zero In Formula: The Definitive Guide to Sustai...

Nov 4, 2020 3:24:42 PM

There’s a consistent playbook for building foundational elements of Customer Success. Most companies start by segmenting...

Oct 28, 2020 3:27:30 PM

Note: I wrote this while at my previous company, Instructure. I’ve recently joined CaptivateIQ so I’ve added in the onbo...

Oct 21, 2020 2:15:44 PM

This week we’re featuring a Q&A with three CS leaders, all who are in or are leading CS Ops teams. CS Operations is ...

Oct 14, 2020 3:51:45 PM

This week's featured piece is an excerpt from an upcoming article on Business Planning for 2021. While Product, Engineer...

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