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Issue #81: Get Your 1:Many Customer Onboarding Right
Issue #81: Get Your 1:Many Customer Onboarding Right
Nov 10, 2021 4:11:30 PM

We know onboarding is critical: if your customer never fully implements the product, if the end-user isn’t fully trained...

Issue #79: An Inside Look at LinkedIn’s 25-Person CS Ops Team
Issue #79: An Inside Look at LinkedIn’s 25-Person CS Ops Team
Oct 27, 2021 4:28:39 PM

Zeina Marcotte, Director of SaaS Customer Success Strategy and Operations at LinkedIn, leads a highly sophisticated CS O...

Issue #78: A CCO’s Inside-Out Approach to Customer Experience
Issue #78: A CCO’s Inside-Out Approach to Customer Experience
Oct 20, 2021 5:13:47 PM

Just one conversation with CCO, Rachael Powell, reflects her deep experience and understanding of organizational strateg...

Issue #77: 5 Ways Companies Will Need to Rethink CS
Issue #77: 5 Ways Companies Will Need to Rethink CS
Oct 13, 2021 4:24:22 PM

Recently on the ‘nuffsaid podcast we spoke with Dave Jackson, CEO of TheCustomer.Co about his new book, Customer-Led Gro...

Issue #76: Step 1 to Increasing Diversity: Start With Your Existing Employees
Issue #76: Step 1 to Increasing Diversity: Start With Your Existing Employees
Oct 6, 2021 4:25:17 PM

In partnership with the CS community, we recently published an article on why Customer Success has the best opportunity ...

Issue #75: The Role of CS Ops in Tech-Touch Programs
Issue #75: The Role of CS Ops in Tech-Touch Programs
Sep 29, 2021 5:05:33 PM

As companies are putting the nuts and bolts in place for their tech-touch (a.k.a. digital-led) programs, there’s one rol...

Issue #74: 4 Mistakes CS Leaders Make When Working with Product
Issue #74: 4 Mistakes CS Leaders Make When Working with Product
Sep 22, 2021 4:42:07 PM

Success Happy Hour is a weekly newsletter for Customer Success leaders. Each week we feature one digestible piece of adv...

Issue #73: 1 Thing You Can Do This Quarter to Influence the ICP
Issue #73: 1 Thing You Can Do This Quarter to Influence the ICP
Sep 15, 2021 4:35:56 PM

Success Happy Hour is a weekly newsletter for Customer Success leaders. Each week we feature one digestible piece of adv...

Issue #72: Reimagine Customer Success: Design Orgs Around Customer Value
Issue #72: Reimagine Customer Success: Design Orgs Around Customer Value
Sep 8, 2021 4:52:57 PM

Sasi Yajamanyam has spent the last ten years of his career in Customer Success, working in a variety of roles. He set up...

 
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