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Issue #82: Companies Are Demanding Higher-Powered CCOs. Here’s What You Need to Know
Nov 17, 2021 8:00:00 AMKrista Anderson-Copperman is decidedly one of the most important pioneers in the Customer Success space. 20 years ago sh...
Issue #81: Get Your 1:Many Customer Onboarding Right
Nov 10, 2021 4:11:30 PMWe know onboarding is critical: if your customer never fully implements the product, if the end-user isn’t fully trained...
Issue #80: Breaking into CS Ops and How to Grow From There, with Gainsight’s Seth Wylie
Nov 3, 2021 4:31:33 PMSeth Wylie kicked off his journey in CS Ops over 5 years ago at InsightSquared. During his time there he became a Gainsi...
Issue #79: An Inside Look at LinkedIn’s 25-Person CS Ops Team
Oct 27, 2021 4:28:39 PMZeina Marcotte, Director of SaaS Customer Success Strategy and Operations at LinkedIn, leads a highly sophisticated CS O...
Issue #78: A CCO’s Inside-Out Approach to Customer Experience
Oct 20, 2021 5:13:47 PMJust one conversation with CCO, Rachael Powell, reflects her deep experience and understanding of organizational strateg...
Issue #77: 5 Ways Companies Will Need to Rethink CS
Oct 13, 2021 4:24:22 PMRecently on the ‘nuffsaid podcast we spoke with Dave Jackson, CEO of TheCustomer.Co about his new book, Customer-Led G...
Issue #76: Step 1 to Increasing Diversity: Start With Your Existing Employees
Oct 6, 2021 4:25:17 PMIn partnership with the CS community, we recently published an article on why Customer Success has the best opportunit...
Issue #75: The Role of CS Ops in Tech-Touch Programs
Sep 29, 2021 5:05:33 PMAs companies are putting the nuts and bolts in place for their tech-touch (a.k.a. digital-led) programs, there’s one r...
Issue #74: 4 Mistakes CS Leaders Make When Working with Product
Sep 22, 2021 4:42:07 PMSuccess Happy Hour is a weekly newsletter for Customer Success leaders. Each week we feature one digestible piece of adv...
Issue #73: 1 Thing You Can Do This Quarter to Influence the ICP
Sep 15, 2021 4:35:56 PMSuccess Happy Hour is a weekly newsletter for Customer Success leaders. Each week we feature one digestible piece of adv...