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Issue #104: Time To Value: Vanity Metric or Important Signal?
Issue #104: Time To Value: Vanity Metric or Important Signal?
Jun 9, 2022 9:51:41 AM

If you read any recent article about creating a great onboarding experience for customers, you will undoubtedly hear abo...

Issue #103: Level up Your CS Enablement With This Framework
Issue #103: Level up Your CS Enablement With This Framework
May 26, 2022 10:20:56 AM

When Nick Chang joined Palo Alto Networks in September 2021 as Global Head of Network Security CS, he saw a fast-moving ...

Issue #102: A More Human-Centered Funnel
Issue #102: A More Human-Centered Funnel
May 4, 2022 5:10:00 PM

Ethan Beute has spent the last three years hosting The Customer Experience Podcast and the last ten years of his career ...

Issue #101: Two Career Ladders to Climb in Customer Success
Issue #101: Two Career Ladders to Climb in Customer Success
Apr 20, 2022 5:09:09 PM

“I’m looking for best practices for career laddering” “I need new strategies to retain top CSMs” “I’m concerned about my...

Issue #100: 100 Lessons from 100 Customer Success Leaders
Issue #100: 100 Lessons from 100 Customer Success Leaders
Apr 13, 2022 4:13:56 PM

To celebrate our 100th newsletter, we asked 100 Customer Success leaders to answer this question in one sentence: “What'...

Issue #99: Retaining CS Professionals Amidst the Great Resignation
Issue #99: Retaining CS Professionals Amidst the Great Resignation
Mar 31, 2022 10:18:07 AM

The Great Resignation continues to cause problems for CS leaders that need to grow and retain their strong existing tale...

Issue #98: The Customer-Focused CEOs of Gainsight, HubSpot, UserTesting & LogicMonitor
Issue #98: The Customer-Focused CEOs of Gainsight, HubSpot, UserTesting & LogicMonitor
Mar 17, 2022 11:35:05 AM

Of course your CEO says they're "customer first". But how does that claim actually show up in their actions? This week, ...

Issue #97: Digital Customer Success Deep Dive
Issue #97: Digital Customer Success Deep Dive
Mar 9, 2022 5:28:59 PM

Digital Customer Success does NOT equal Tech Touch! Digital Customer Success is an engagement strategy that can be used ...

Issue #95: 5 Tips for Launching a Digital CS Strategy
Issue #95: 5 Tips for Launching a Digital CS Strategy
Feb 23, 2022 5:20:31 PM

Creating content, segmenting customers, deciding on an automation platform, looking into engagement models, understandin...

Issue #92: Why Customer-Led Growth Exists
Issue #92: Why Customer-Led Growth Exists
Feb 2, 2022 4:00:18 PM

This week we announced the release of the second issue of the 2.0 magazine, titled Customer-Led Growth. It’s an explorat...

 
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