Theysaid newsletter (2)

May 26, 2022 10:20:56 AM

When Nick Chang joined Palo Alto Networks in September 2021 as Global Head of Network Security CS, he saw a fast-moving ...

May 4, 2022 5:10:00 PM

Ethan Beute has spent the last three years hosting The Customer Experience Podcast and the last ten years of his career ...

Apr 20, 2022 5:09:09 PM

“I’m looking for best practices for career laddering” “I need new strategies to retain top CSMs” “I’m concerned about my...

Apr 13, 2022 4:13:56 PM

To celebrate our 100th newsletter, we asked 100 Customer Success leaders to answer this question in one sentence: “What'...

Mar 31, 2022 10:18:07 AM

The Great Resignation continues to cause problems for CS leaders that need to grow and retain their strong existing tale...

Mar 17, 2022 11:35:05 AM

Of course your CEO says they're "customer first". But how does that claim actually show up in their actions? This week, ...

Mar 9, 2022 5:28:59 PM

Digital Customer Success does NOT equal Tech Touch! Digital Customer Success is an engagement strategy that can be used ...

Feb 23, 2022 5:20:31 PM

Creating content, segmenting customers, deciding on an automation platform, looking into engagement models, understandin...

Feb 2, 2022 4:00:18 PM

This week we announced the release of the second issue of the 2.0 magazine, titled Customer-Led Growth. It’s an explorat...

Jan 26, 2022 4:24:25 PM

Some news: We have the next issue of the 2.0 magazine, print copies, in hand. We haven’t officially launched it yet (che...

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