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50 Things Every Customer Success Leader Should Know
50 Things Every Customer Success Leader Should Know
Feb 16, 2024 2:25:38 PM

We asked Customer Success leaders from different industries, backgrounds, and current company sizes to answer the questi...

Wellsaid #114: The Power of Customer Voice
Wellsaid #114: The Power of Customer Voice
Oct 11, 2023 10:01:31 PM

In business, we often talk about the importance of listening to our customers. But how often do we actually take what we...

Issue #113: NRR is down. What are you going to do about it?
Issue #113: NRR is down. What are you going to do about it?
Sep 15, 2023 8:43:16 AM

NRR is down. What are you going to do about it? In the current market environment, declining trends in Net Revenue Reten...

That's What TheySaid #112: Growing Revenue Through Customers
That's What TheySaid #112: Growing Revenue Through Customers
May 10, 2023 3:03:57 PM

You’re probably tired of hearing about this, but growing revenue in today’s market is rough. So for SaaS companies, grow...

Issue #111: Your Tech Stack Prioritization Is Failing You in This Economy
Issue #111: Your Tech Stack Prioritization Is Failing You in This Economy
Feb 8, 2023 4:29:36 PM

When it comes to investing in the stock market, Warren Buffet famously offered the advice to “Be fearful when others are...

Issue #110: 4 Pillars Of An Actionable Voice of the Customer Program
Issue #110: 4 Pillars Of An Actionable Voice of the Customer Program
Nov 30, 2022 4:08:06 PM

Emily Ryan has over 15 years of experience coordinating teams across Sales, Post-sales, and Product/Delivery to ensure s...

Issue #109: Owning Product Market Fit Is Your Future
Issue #109: Owning Product Market Fit Is Your Future
Nov 16, 2022 4:00:00 PM

Last month we announced the release of the third issue of the 2.0 magazine, titled Product Market Fit. In it, the commun...

Issue #108: Retaining Underrepresented Talent Comes Down to 2 Things
Issue #108: Retaining Underrepresented Talent Comes Down to 2 Things
Sep 7, 2022 4:00:00 PM

For this newsletter issue, we handed the reins over to a team of Customer Success experts at SV Academy who asked their ...

Issue #107: The One Skill Every CSM Needs to Become a Leader
Issue #107: The One Skill Every CSM Needs to Become a Leader
Aug 4, 2022 10:18:59 AM

For this week’s newsletter issue, we asked over 10 Customer Success leaders this question: “What’s one skill every CSM n...

Issue #106: Elevate Your Customer Onboarding Experience With the CEO of Strikedeck
Issue #106: Elevate Your Customer Onboarding Experience With the CEO of Strikedeck
Jul 13, 2022 4:47:28 PM

Shreesha Ramdas, 7+ year CEO of the Customer Success platform Strikedeck (acquired by Medallia in 2019), is passionate a...

 
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