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Issue #113: NRR is down. What are you going to do about it?
Sep 15, 2023 8:43:16 AMNRR is down. What are you going to do about it? In the current market environment, declining trends in Net Revenue Reten...
That's What TheySaid #112: Growing Revenue Through Customers
May 10, 2023 3:03:57 PMYou’re probably tired of hearing about this, but growing revenue in today’s market is rough. So for SaaS companies, grow...
Issue #111: Your Tech Stack Prioritization Is Failing You in This Economy
Feb 8, 2023 4:29:36 PMWhen it comes to investing in the stock market, Warren Buffet famously offered the advice to “Be fearful when others are...
Issue #110: 4 Pillars Of An Actionable Voice of the Customer Program
Nov 30, 2022 4:08:06 PMEmily Ryan has over 15 years of experience coordinating teams across Sales, Post-sales, and Product/Delivery to ensure s...
Issue #109: Owning Product Market Fit Is Your Future
Nov 16, 2022 4:00:00 PMLast month we announced the release of the third issue of the 2.0 magazine, titled Product Market Fit. In it, the commun...
Issue #108: Retaining Underrepresented Talent Comes Down to 2 Things
Sep 7, 2022 4:00:00 PMFor this newsletter issue, we handed the reins over to a team of Customer Success experts at SV Academy who asked their ...
Issue #107: The One Skill Every CSM Needs to Become a Leader
Aug 4, 2022 10:18:59 AMFor this week’s newsletter issue, we asked over 10 Customer Success leaders this question: “What’s one skill every CSM n...
Issue #106: Elevate Your Customer Onboarding Experience With the CEO of Strikedeck
Jul 13, 2022 4:47:28 PMShreesha Ramdas, 7+ year CEO of the Customer Success platform Strikedeck (acquired by Medallia in 2019), is passionate a...
Issue #105: Personalizing Digital CS With the HEART Framework
Jun 23, 2022 2:32:39 PMIn this newsletter, you’ll get an interesting sneak peek at Jyo Shukla’s new book about building customer-centricity int...
Issue #104: Time To Value: Vanity Metric or Important Signal?
Jun 9, 2022 9:51:41 AMIf you read any recent article about creating a great onboarding experience for customers, you will undoubtedly hear abo...